Service Cloud stories
![Story image](../../../../../uploads/story/2024/07/24/preview_techday_b6fa23f4ad552bbbd85f.webp)
Salesforce unveils fully autonomous AI customer service agent
3 days ago
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crm
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cx
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martech
Salesforce launches Einstein Service Agent, its first fully autonomous AI customer service agent, promising faster, precise resolutions and seamless human handovers.
![Story image](../../../../../uploads/story/2024/07/16/preview_techday_f709b1c333ac522a3de5.webp)
Lion Parcel partners with Salesforce to boost AI-driven service
Last week
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digital transformation
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martech
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supply chain systems
Lion Parcel partners with Salesforce to enhance customer service using generative AI, reducing case resolution times by 73%.
![Story image](../../../../../uploads/story/2024/05/24/preview_img-aabQrFAJjGpZgW0oSjIyWEBb.webp)
Salesforce enhances Service Cloud for unified customer care
Fri, 24th May 2024
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martech
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cdp
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whatsapp
Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.
![Story image](../../../../../uploads/story/2024/04/16/preview_img-O55Qu68tYTc0Yc9I8vKGJz92.webp)
Salesforce expands product availability on AWS Marketplace in Australia
Tue, 16th Apr 2024
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martech
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cdp
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ai
Salesforce extends its product availability on the AWS Marketplace to Australia, streamlining procurement and billing, and boosting operational performance through pre-approved budgets.
![Story image](../../../../../uploads/story/2024/02/29/preview_img-b6DdekadcMQL40Yga5L2Te6Q.webp)
Australia Post signs digital transformation deal with Salesforce
Thu, 29th Feb 2024
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crm
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data analytics
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digital transformation
Australia Post partners with Salesforce for a comprehensive digital transformation strategy, aiming to improve customer service across all sectors with AI integration.
![Story image](../../../../../uploads/story/2024/02/28/preview_img-jHYtq0CGI3LbMgNq6pltSOZ8.webp)
Salesforce introduces Einstein Copilot, a customisable AI assistant
Wed, 28th Feb 2024
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crm
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data analytics
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martech
Salesforce unveils public beta for Einstein Copilot, a customisable AI assistant set to revolutionise customer relationship management by utilising company-specific data securely.
![Story image](../../../../../uploads/story/2024/02/21/preview_img-501C7jbdehTn1hNj2sVtvNY1.webp)
Absoft integrates Salesforce Service Cloud in service delivery upgrade
Wed, 21st Feb 2024
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data analytics
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cx
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martech
Absoft, a UK-based SAP firm, heightens customer experience by integrating Salesforce Service Cloud into its service delivery operations, optimising operations and modernising client services.
![Story image](../../../../../uploads/story/2024/02/14/preview_img-TN7ukzP0oKubmUXRvw1rWPkX.webp)
Vonage to boost Southern Cross Credit Union's customer support
Wed, 14th Feb 2024
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data analytics
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uc
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digital transformation
Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.
![Story image](../../../../../uploads/story/2023/11/30/preview_img-Aic0VgypIiENmrccMnEiIfTE.webp)
Salesforce & AWS enhance partnership with cross-platform integration
Fri, 1st Dec 2023
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storage
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datacentre infrastructure
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data analytics
Salesforce and AWS amplify their strategic partnership, enabling cross-platform integration to simplify data management and utilise AI technologies.
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![Story image](../../../../../uploads/story/2023/11/09/preview_SAP.webp)
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
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Rimini Street extends support for ClickSoftware users
Thu, 19th Oct 2023
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data analytics
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martech
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cdp
The expanded solution enables Salesforce ClickSoftware on-premises licensees to maximise the value of their mission-critical ClickSoftware investments.
![Story image](../../../../../uploads/story/2023/10/04/preview_GettyImages-1407224144.webp)
Alibaba Cloud promotes sustainability and inclusion at the Asian Games with new web app
Wed, 4th Oct 2023
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cleantech
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digital technology
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sustainability
Alibaba Cloud introduces a web app promoting sustainability and inclusivity at the Asian Games and Asian Para Games.
![Story image](../../../../../uploads/story/2023/09/14/preview_GettyImages-953782406__3_.webp)
Salesforce ecosystem, powered by AI, to create 11 million jobs
Thu, 14th Sep 2023
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data analytics
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martech
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partner programmes
Salesforce's partner ecosystem will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs.
![Story image](../../../../../uploads/story/2023/07/26/preview_GettyImages-1430149884.webp)
CCL launches CloudIQ, a managed hybrid cloud service
Wed, 26th Jul 2023
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hybrid cloud
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ccl
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managed cloud
CloudIQ provides organisations with a unified platform and comprehensive visibility and control across various cloud environments.
![Story image](../../../../../uploads/story/2023/07/18/preview_GettyImages-1366605059.webp)
Commvault expands its offerings on Salesforce AppExchange
Tue, 18th Jul 2023
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data protection
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dr
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data analytics
Commvault's customers benefit from the security and scalability of enterprise-grade metallic data protection as a service for Salesforce sandbox environments.
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Fivetran appoints Rachel Thornton as CMO
Wed, 14th Jun 2023
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public relations
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fivetran
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event
Rachel Thornton joins Fivetran as the new Chief Marketing Officer, bringing 25 years of B2B tech experience from companies like Amazon and Salesforce.
![Story image](../../../../../uploads/story/2023/05/19/preview_GettyImages-1138064604.webp)
Web3 startup Impossible Cloud certifies new data centre
Fri, 19th May 2023
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blockchain
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hyperscale
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iam
New location bolsters EU geo-fencing, scalability, compatibility, GDPR compliance, ease-of-use and more for Impossible Cloud’s decentralized solution.
![Story image](../../../../../uploads/story/2023/05/18/preview_GettyImages-1367727726.webp)
Crux to launch SaaS platform making data prep 10x faster
Thu, 18th May 2023
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saas
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two sigma
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data management
Crux has launched the Crux External Data Platform, a self-service cloud platform that automates onboarding of external datasets for enterprises.
![Story image](../../../../../uploads/story/2023/04/27/preview_GettyImages-1047716020.webp)
Yellow.ai launches generative AI driven DAP and rebrand
Thu, 27th Apr 2023
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uc
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cx
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martech
Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.
![Story image](../../../../../uploads/story/2023/03/03/preview_GettyImages-990138802.webp)
Dubber and Virgin Media O2 expand unified comms partnership
Fri, 3rd Mar 2023
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uc
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data analytics
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partner programmes
The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.