Service Cloud stories - Page 2
![Story image](../../../../../uploads/story/2023/03/03/preview_GettyImages-990138802.webp)
Dubber and Virgin Media O2 expand unified comms partnership
Fri, 3rd Mar 2023
#
uc
#
data analytics
#
partner programmes
The expanded partnership gives customers an increased range of mobile recording services and access to connected systems via one platform.
![Story image](../../../../../uploads/story/2023/01/06/preview_GettyImages-1297151834.webp)
Vonage adds Salesforce Shield Security in its contact centre
Fri, 6th Jan 2023
#
data analytics
#
digital transformation
#
martech
The solution adds additional business compliance and security features, optimizing customer engagement from a single platform.
![Story image](../../../../../uploads/story/2022/09/15/preview_GettyImages-1334591613.webp)
Salesforce introduces new Customer 360 innovations
Thu, 15th Sep 2022
#
crm
#
uc
#
data analytics
Salesforce has introduced new Customer 360 innovations, which are set to provide companies with better automation and intelligence technologies.
![Story image](../../../../../uploads/story/2022/07/05/preview_GettyImages-1320248306.webp)
Salesforce announces new innovations for financial services
Tue, 5th Jul 2022
#
data analytics
#
uc
#
fintechs
Salesforce launches AI-powered financial services, offering targeted automation for better customer service and operational efficiency.
![Story image](../../../../../uploads/story/2022/06/14/preview_GettyImages-1088950364.webp)
Ready for anything with the PagerDuty Operations Cloud
Wed, 15th Jun 2022
#
devops
#
apm
#
risk & compliance
PagerDuty's Operations Cloud has introduced new automation capabilities and integrations to help teams navigate increasing digital complexity.
![Story image](../../../../../uploads/story/2022/04/08/preview_GettyImages-1025744816.webp)
Salesforce announces new service and marketing innovations
Fri, 8th Apr 2022
#
data analytics
#
hyperscale
#
public cloud
Salesforce has announced a range of new service innovations, utilising AI and cloud intelligence for better customer experiences.
![Story image](../../../../../uploads/story/2021/10/28/preview_GettyImages-1275935147.webp)
Salesforce and DocuSign bring AI into contract process
Thu, 28th Oct 2021
#
data analytics
#
martech
#
cdp
Salesforce and DocuSign expand their partnership to build joint solutions that automate the contract process and improve collaboration with Slack.
![Story image](../../../../../uploads/story/2021/10/26/preview_GettyImages-1304051063.webp)
OpenText integrates further with Salesforce and Microsoft 365
Tue, 26th Oct 2021
#
saas
#
data analytics
#
martech
OpenText releases its most comprehensive update to the OpenText Content Cloud as part of the Cloud Editions 21.4 launch at OpenText World.
![Story image](../../../../../uploads/story/2021/09/23/preview_GettyImages-1184871451.webp)
Barracuda launches cloud-native SASE platform for better data security
Thu, 23rd Sep 2021
#
firewalls
#
network infrastructure
#
network security
Barracuda Networks has launched its cloud-native SASE platform, allowing businesses to control data access from any device.
![Story image](../../../../../uploads/story/2021/09/10/preview_GettyImages-1245943050.webp)
Salesforce announces new AI-powered workflows in Service Cloud
Fri, 10th Sep 2021
#
crm
#
uc
#
devops
The new workflows enable customer service teams to predict, route and solve customer needs, and offers new digital contact centre innovations.
![Story image](../../../../../uploads/story/2021/09/07/preview_GettyImages-1124400915.webp)
Cloud Storage-as-a-Service: The new approach to mass capacity data storage and management
Wed, 8th Sep 2021
#
storage
#
multi-cloud
#
data management
Storage-as-a-service cloud solutions for multicloud deployments will be critical to ensuring higher availability of data and resilience.
![Story image](../../../../../uploads/story/2021/07/22/preview_GettyImages-1264145800.webp)
Salesforce announces the acquisition of Slack
Thu, 22nd Jul 2021
#
crm
#
data analytics
#
martech
Salesforce acquires Slack, creating a powerful alliance to deliver the next generation of digital apps and workflows for business.
![Story image](../../../../../uploads/story/2020/08/20/preview_GettyImages-872670728.webp)
Latest VMware cloud management updates focus big on automation
Thu, 20th Aug 2020
#
virtualisation
#
devops
#
it automation
VMware adds AI and self-driving features to its vRealize cloud management portfolio, supporting DevOps principles and automation.
![Story image](../../../../../uploads/story/2020/03/03/preview_talend.webp)
Talend updates to cloud data product for improved intelligence
Tue, 3rd Mar 2020
#
data analytics
#
digital transformation
#
martech
Talend launches Winter 20 version of Talend Data Fabric, enhancing data intelligence with AI features, new cloud connectivity, and automated data scoring.
![Story image](../../../../../uploads/story/2019/12/02/preview_GettyImages-468340908.webp)
Accenture acquires Australian consultants, Apis Group
Mon, 2nd Dec 2019
#
accenture
#
m&a
#
apis group
The firm works with some of Australia’s largest federal public service organisations, providing a range of services.
![Story image](../../../../../uploads/story/2019/09/02/preview_GettyImages-532279704.webp)
Kenyan ICT provider first in Africa to embrace Open Compute Project
Tue, 3rd Sep 2019
#
hyperscale
#
open compute project
#
cloud services
Atlancis Technologies pioneers OCP use in African ICT, enhancing innovation for its cloud platform, Servannah.
![Story image](../../../../../uploads/story/2019/03/13/preview_ThinkstockPhotos-621142710.webp)
The questions ANZ businesses need to ask before diving into SaaS
Wed, 13th Mar 2019
#
saas
#
opinion
#
rimini street
SaaS drives IT spend in ANZ with promises of lower TCO and easy deployment, but buyers should tread carefully.
![Story image](../../../../../uploads/story/2019/02/11/preview_ThinkstockPhotos-868872016.webp)
Talend announces data loading for Microsoft Azure
Mon, 11th Feb 2019
#
public cloud
#
cloud services
#
microsoft
Talend's Stitch Data Loader now supports Azure SQL Data Warehouse, offering a convenient way to import data into a cloud data warehouse in minutes.
![Story image](../../../../../uploads/story/2018/11/19/preview_Auckalnd.webp)
Deloitte bolsters AWS offerings with CloudinIT
Mon, 19th Nov 2018
#
hyperscale
#
network infrastructure
#
public cloud
Deloitte expands AWS services with CloudinIT team on board, enhancing Salesforce expertise and boosting Deloitte Digital in NZ from February 2019.
![Story image](../../../../../uploads/story/2018/07/23/preview_AI.webp)
Exclusive: The future of AI as a business tool
Mon, 23rd Jul 2018
#
uc
#
digital transformation
#
martech
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.