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Customer engagement Stories - Page 40

Global Stories

Customer engagement stories

AUSIEX enhances engagement with NICE CXone integration
Data Analytics

AUSIEX enhances engagement with NICE CXone integration

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

By Melania Watson • 2 min read • Tue, 26th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024
Searchspring unveils dynamic custom profiles for retail
Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
ArrowSphere AI platform boosts partner cloud strategies
Digital Transformation

ArrowSphere AI platform boosts partner cloud strategies

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
Solution Dynamics unveils GenComm AI for global outreach
Customer Experience

Solution Dynamics unveils GenComm AI for global outreach

Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.

By Sean Mitchell • 2 min read • Fri, 22nd Nov 2024
Sinch achieves milestone with 1 billion RCS messages sent
Customer Experience

Sinch achieves milestone with 1 billion RCS messages sent

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Finfare Connect & ZBD team up for Bitcoin rewards
Crypto

Finfare Connect & ZBD team up for Bitcoin rewards

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.

By Sean Mitchell • 2 min read • Thu, 21st Nov 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Dragos expands executive team amid cybersecurity market growth
Customer Experience

Dragos expands executive team amid cybersecurity market growth

Dragos has appointed Mark Matheos as CFO, Mark Packham as CMO, and Darren Sankbeil as CSO to enhance its cybersecurity leadership and growth.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024
Netcore Cloud expands collaboration with Google Cloud AI
Data Analytics

Netcore Cloud expands collaboration with Google Cloud AI

Netcore Cloud has expanded its partnership with Google Cloud to enhance AI-driven customer engagement, aiming to double annual recurring revenue by 2027.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024

Stories from Other Regions

Customer engagement stories

Coles partners with Microsoft for new digital transformation
Data Analytics

Coles partners with Microsoft for new digital transformation

Coles Group has forged a five-year partnership with Microsoft to enhance its digital presence and customer engagement through advanced AI and cloud technologies.

By Catherine Knowles • 3 min read • Tue, 26th Nov 2024
Tips to boost festive marketing for UK small businesses
Unified Communications

Tips to boost festive marketing for UK small businesses

As the festive season nears, 80% of UK consumers plan to support new small businesses, highlighting opportunities for SMEs to captivate holiday shoppers.

By Shannon Williams • 3 min read • Tue, 26th Nov 2024
Vertical Leap highlights shifts in search marketing trends
Customer Experience

Vertical Leap highlights shifts in search marketing trends

Vertical Leap urges brands to adapt to a shifting digital landscape as Google's market share falls to 91.02%, highlighting new challenges and opportunities.

By Sean Mitchell • 3 min read • Sat, 23rd Nov 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
Consumers favour 25% discount in exchange for emails
Customer Experience

Consumers favour 25% discount in exchange for emails

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
Emma Partlow named finalist in Disability Power 100 list
Customer Experience

Emma Partlow named finalist in Disability Power 100 list

Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024
App usage boosts loyalty in UK consumers, study reveals
Customer Experience

App usage boosts loyalty in UK consumers, study reveals

New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024
How businesses can meet the challenges of restricted consumer spending
Customer Experience

How businesses can meet the challenges of restricted consumer spending

As consumer spending tightens due to rising costs, businesses are turning to innovative loyalty programs to provide financial relief and foster brand connections.

By Anurag Vasisth • 4 min read • Thu, 21st Nov 2024