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Customer engagement Stories - Page 39

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Customer engagement stories

Aampe raises USD $18 million to boost AI personalisation
Fintech

Aampe raises USD $18 million to boost AI personalisation

Aampe has secured USD $18 million in Series A funding to enhance its AI agents that personalise consumer app experiences worldwide.

By Melania Watson • 4 min read • Wed, 11th Dec 2024
Enhancing customer service through AI-powered personalisation
Data Analytics

Enhancing customer service through AI-powered personalisation

As 71% of consumers now demand personalised interactions, brands must embrace AI to enhance customer service and foster deeper connections.

By Emily Bristow • 7 min read • Wed, 4th Dec 2024
Amperity unveils AI-driven Customer Data Cloud platform
Data Analytics

Amperity unveils AI-driven Customer Data Cloud platform

Amperity has launched its AI-driven Customer Data Cloud to enhance customer data management, aiming to transform vast data volumes into valuable business insights.

By Melania Watson • 3 min read • Wed, 4th Dec 2024
Generative AI to become enterprise cornerstone by 2025
Digital Transformation

Generative AI to become enterprise cornerstone by 2025

Generative AI is set to transform industries by 2025, moving from buzz to essential applications in customer engagement, healthcare, and decision-making.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
How retail businesses can build loyalty this festive season despite financial constraints
Customer Experience

How retail businesses can build loyalty this festive season despite financial constraints

As the festive season approaches, retailers must adapt to financial pressures by leveraging digital loyalty solutions to attract and retain value-seeking customers.

By Anurag Vasisth • 3 min read • Mon, 2nd Dec 2024
Only 10% of Asian businesses ready for personalised growth
Digital Transformation

Only 10% of Asian businesses ready for personalised growth

A mere 10% of businesses in key Asian markets are ready to adopt experience-orchestrated models, highlighting significant data management challenges.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
AI's transformative role in business marketing by 2025
DevOps

AI's transformative role in business marketing by 2025

As AI's influence on marketing and customer experience intensifies, experts from Klaviyo, Jitterbit, and Canva share varied insights on its future impact.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
AI is revolutionising retail loyalty with real-time data
Customer Experience

AI is revolutionising retail loyalty with real-time data

Retail loyalty programmes are evolving through data science and AI, with Eagle Eye's report suggesting hyperpersonalisation may soon be the norm.

By Melania Watson • 2 min read • Thu, 28th Nov 2024
Strand boosts online revenue by 37% with Pattern's AI tools
Customer Experience

Strand boosts online revenue by 37% with Pattern's AI tools

Strand has seen a 37% rise in online revenue thanks to its partnership with Pattern, which has leveraged AI to enhance digital marketing strategies.

By Sean Mitchell • 3 min read • Wed, 27th Nov 2024

Stories from Other Regions

Customer engagement stories

ResetData bolsters senior team for CBD AI factory rollout
Customer Experience

ResetData bolsters senior team for CBD AI factory rollout

ResetData has strengthened its leadership team with four new appointments in Sydney and Melbourne to advance its national rollout of CBD AI factory data centres.

By Imee Dequito • 3 min read • Wed, 4th Dec 2024
Intelliworx reveals 2025 IT predictions for Aussie MSPs
Hybrid Cloud

Intelliworx reveals 2025 IT predictions for Aussie MSPs

Intelliworx has outlined its 2025 IT predictions, highlighting the crucial role of managed service providers in advancing cybersecurity and digital transformation in Australia.

By Shannon Williams • 3 min read • Tue, 3rd Dec 2024
Will Kirk teams up with BT to digitise UK heritage firms
Robotics

Will Kirk teams up with BT to digitise UK heritage firms

Will Kirk has teamed up with BT to promote tech adoption among UK heritage businesses, as research reveals two-thirds value technology for tradition.

By Kaleah Salmon • 3 min read • Tue, 3rd Dec 2024
Linnworks partners with Wowcher to enhance UK ecommerce
Customer Experience

Linnworks partners with Wowcher to enhance UK ecommerce

Linnworks has integrated with Wowcher, enabling ecommerce retailers to seamlessly manage sales, inventory, and orders within the Linnworks platform.

By Kaleah Salmon • 2 min read • Tue, 3rd Dec 2024
Twilio unveils Linked Audiences integration for Redshift
Hyperscale

Twilio unveils Linked Audiences integration for Redshift

Twilio has launched a public beta of Linked Audiences, enhancing personalised marketing capabilities for Amazon Redshift users, boosting engagement strategies.

By Melania Watson • 3 min read • Tue, 3rd Dec 2024
Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Microsoft launches new Innovation Hub in North Sydney
Unified Communications

Microsoft launches new Innovation Hub in North Sydney

Microsoft has launched a new Innovation Hub in North Sydney to aid Australian firms in leveraging AI and other technologies for competitive advantage.

By Kaleah Salmon • 3 min read • Tue, 26th Nov 2024