Customer engagement Stories - Page 36

Global Stories

Customer engagement stories

Linnworks unveils new partnerships & product updates

Linnworks is unveiling new features on its Connected Commerce Ops platform at the upcoming Linnovation showcase, enhancing support for retailers facing market changes.

By Catherine Knowles • 3 min read • Wed, 26th Feb 2025

EduTech

Logic launches Google certified interactive flat panels

LOGIC has unveiled its HX Series Interactive Flat Panels, certified by Google EDLA, promising to transform engagement in education, business and healthcare.

By Catherine Knowles • 2 min read • Wed, 26th Feb 2025

Customer Experience

Pega unveils AI tool for enhanced customer engagement

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025

IoT Security

Exclusive: David Nuti reveals how Extreme Networks is driving AI-powered security innovation

David Nuti of Extreme Networks discusses how AI is reshaping cybersecurity, streamlining security strategies for businesses amid growing digital threats.

By Melania Watson • 6 min read • Tue, 25th Feb 2025

Unified Communications

Twilio appoints Webster to strengthen ANZ growth strategy

Twilio has appointed Vaughan Webster as Senior Manager for Partners & Alliances in ANZ, starting February 2025, to enhance its AI-driven customer solutions.

By Moritz Florian • 2 min read • Tue, 25th Feb 2025

Firewalls

Peter Alexander named new CMO at Barracuda Networks

Barracuda Networks has appointed Peter Alexander as Chief Marketing Officer to lead its market growth strategy and enhance cybersecurity solutions amid rising demand.

By Moritz Florian • 2 min read • Fri, 21st Feb 2025

Customer Experience

Petbarn introduces 'PetAds' media network for pet lovers

Petbarn has launched 'PetAds', a dynamic retail media network aimed at Australia's 2.9 million pet owners, enhancing brand engagement through targeted campaigns.

By Sean Mitchell • 3 min read • Thu, 20th Feb 2025

Digital Transformation

Lifecycle launches Nexus App for MVNO customer management

Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.

By Kaleah Salmon • 2 min read • Thu, 20th Feb 2025

DevOps

Sitecore unveils over 250 AI-driven platform enhancements

Sitecore has unveiled over 250 enhancements to its digital experience platform, empowering marketers with AI capabilities for personalised content creation.

By Kaleah Salmon • 3 min read • Thu, 20th Feb 2025

Software-as-a-Service

Nishant Arora named SVP of marketing at Netcore Cloud

Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.

By Moritz Florian • 2 min read • Wed, 19th Feb 2025

Customer Experience

Vorwerk launches Thermomix TM7 in Australia & New Zealand

Vorwerk has unveiled the Thermomix TM7, a cutting-edge kitchen appliance featuring AI support and voice control, priced at AUD $2,649 and NZD $2,849.

By Sean Mitchell • 2 min read • Wed, 19th Feb 2025

Customer Experience

Focus on human behaviour critical in 2025 security trends

Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.

By Melania Watson • 2 min read • Wed, 19th Feb 2025

Digital Transformation

SolarWinds honours top EMEA partners with 2025 awards

SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.

By Melania Watson • 2 min read • Wed, 19th Feb 2025

Unified Communications

How purpose-built AI transforms CX strategies

Advanced AI technology is revolutionising customer experience strategies, enabling organisations to tailor services and boost efficiency in competitive markets.

By Rod Lester • 3 min read • Mon, 17th Feb 2025

Customer Experience

Qsic secures USD $25m to expand AI audio platform and enter new markets

Qsic has raised USD $25 million in Series B funding to enhance its AI-driven audio platform, aiming to expand its retail operations and boost its market presence.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025

Customer Experience

Cloudinary launches 3D platform to boost eCommerce sales

Cloudinary has launched Cloudinary 3D, a new platform designed to help eCommerce brands enhance product presentation through immersive 3D and AR experiences.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025

Stories from Other Regions

Customer engagement stories

Data Protection

X-PHY appoints Wayne Maw as US general manager

X-PHY has appointed Wayne Maw as General Manager for the US, aiming to bolster its cybersecurity operations and customer engagement across North America.

By Moritz Florian • 2 min read • Sat, 22nd Feb 2025

Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025