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Customer engagement Stories - Page 37

Global Stories

Customer engagement stories

Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Braze strengthens ANZ presence with data centre, HQ launch
Digital Transformation

Braze strengthens ANZ presence with data centre, HQ launch

Braze has unveiled plans for new strategic investments in Australia and New Zealand, including a data centre in Sydney and a local headquarters, enhancing its regional presence.

By Melania Watson • 3 min read • Fri, 7th Feb 2025
Zoho unveils advanced AI agents to boost productivity
Customer Experience

Zoho unveils advanced AI agents to boost productivity

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025
Blackpearl Group posts $11.1m ARR in Q3 report
Customer Experience

Blackpearl Group posts $11.1m ARR in Q3 report

Blackpearl Group has reported a substantial increase in Annual Recurring Revenue, reaching NZD $11.1 million by December 2024, amidst strategic innovations.

By Melania Watson • 2 min read • Thu, 30th Jan 2025
Gallabox raises USD $3.5m to boost AI WhatsApp tools
Software-as-a-Service

Gallabox raises USD $3.5m to boost AI WhatsApp tools

Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.

By Melania Watson • 3 min read • Thu, 30th Jan 2025
Clay secures USD $40 million, valued at USD $1.25 billion
Customer Experience

Clay secures USD $40 million, valued at USD $1.25 billion

Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.

By Sean Mitchell • 3 min read • Fri, 24th Jan 2025
Global PWA market set to grow from USD $3.53bn to $21.44bn
Customer Experience

Global PWA market set to grow from USD $3.53bn to $21.44bn

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

By Shannon Williams • 3 min read • Thu, 23rd Jan 2025
Oracle launches new AI tools to boost sales productivity
Customer Experience

Oracle launches new AI tools to boost sales productivity

Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
Bringing personalized loyalty strategies to life: From promise to reality
Data Analytics

Bringing personalized loyalty strategies to life: From promise to reality

Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.

By Sarah Jarvis • 5 min read • Wed, 22nd Jan 2025
Backbase highlights banking trends shaping the industry in 2025
Data Analytics

Backbase highlights banking trends shaping the industry in 2025

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

By Kaleah Salmon • 3 min read • Tue, 14th Jan 2025

Stories from Other Regions

Customer engagement stories

69% of UK consumers lack loyalty to CP brands, study finds
Customer Experience

69% of UK consumers lack loyalty to CP brands, study finds

New research reveals that 69% of UK consumers feel no loyalty to any brand, posing significant challenges for consumer product companies in retaining customers.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025
Hard talk with the CFO: The foundations of true digital finance transformation
Digital Transformation

Hard talk with the CFO: The foundations of true digital finance transformation

As businesses strive for digital finance transformation, many fail to see the expected benefits, highlighting the need for clear goals and effective planning.

By Dan French • 4 min read • Fri, 31st Jan 2025
Kristy Brown appointed as Fusion5 New Zealand CEO
Digital Transformation

Kristy Brown appointed as Fusion5 New Zealand CEO

Fusion5 has appointed Kristy Brown as CEO for its New Zealand operations, alongside Sven Martin, aiming to enhance growth and market focus in both countries.

By Imee Dequito • 2 min read • Tue, 28th Jan 2025
Marqeta partners with Trading 212 to expand across Europe
Customer Experience

Marqeta partners with Trading 212 to expand across Europe

Marqeta has partnered with Trading 212 to launch a debit card, enabling the app's expansion into 20 new European markets and enhancing customer accessibility.

By Kaleah Salmon • 3 min read • Mon, 27th Jan 2025
Pufferfish & GPA collaborate to enhance visual displays
Customer Experience

Pufferfish & GPA collaborate to enhance visual displays

Pufferfish has partnered with GPA to broaden its global reach, enhancing visual experiences for clients across corporate, cultural, retail, and educational sectors.

By Kaleah Salmon • 2 min read • Mon, 27th Jan 2025
New tool boosts eCommerce personalisation strategies
Customer Experience

New tool boosts eCommerce personalisation strategies

SALESmanago has launched its Recommendation Architect tool, enabling marketers to personalise product suggestions, enhancing engagement and boosting revenue growth.

By Kaleah Salmon • 2 min read • Wed, 22nd Jan 2025
AGL boosts retail transformation with new automation tool
Digital Transformation

AGL boosts retail transformation with new automation tool

AGL begins a retail transformation using the Appian Platform, launching eAGL to automate four million tasks and enhance customer experience.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025