Customer engagement Stories - Page 41

Global Stories

Customer engagement stories

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Data Protection

Commvault enhances APAC leadership with key appointments

Commvault has appointed Jill Macmurchy as Chief Customer Officer and Craig Bastow as Area Vice President for Australia and New Zealand to enhance APAC leadership.

By Imee Dequito • 2 min read • Wed, 20th Nov 2024

Disaster Recovery

Microsoft unveils Copilot Studio for AI-enhanced solutions

Microsoft has unveiled its Copilot Studio autonomous agents in preview, promising AI-driven innovations to reshape business operations at Ignite 2024.

By Sean Mitchell • 3 min read • Wed, 20th Nov 2024

Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Customer Experience

Thryv unveils AI tool to streamline review responses

Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.

By Melania Watson • 2 min read • Tue, 19th Nov 2024

Customer Experience

StackAdapt & Shopify integrate for advanced ad targeting

StackAdapt has integrated with Shopify, enabling over 100,000 Australian merchants to harness advanced ad targeting through a simplified pixel onboarding process.

By Sean Mitchell • 2 min read • Tue, 19th Nov 2024

Data Analytics

Avanade unveils AI services for Asia Pacific mid-markets

Avanade has launched seven new Microsoft-powered AI services to help mid-market organisations in Asia Pacific boost growth and competitiveness.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024

Data Protection

Kudosity launches RCS beta testing in the Asia Pacific

Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.

By Sean Mitchell • 3 min read • Mon, 18th Nov 2024

Customer Experience

Zendesk unveils AI Dynamic Pricing Plan for flexibility

Zendesk unveils its AI Dynamic Pricing Plan, enabling businesses to flexibly invest in AI and automation to meet evolving service needs.

By Kaleah Salmon • 3 min read • Fri, 15th Nov 2024

Digital Transformation

Nearly half of AI marketing efforts fail to meet goals

New research reveals that while 73% of companies have adopted AI in marketing, only 52% are achieving expected business value, posing significant challenges.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024

Customer Experience

Brightcove launches global personalised video platform

Brightcove has launched its Marketing Studio for Sales, enabling global teams to create personalised video content seamlessly and efficiently.

By Sean Mitchell • 2 min read • Fri, 15th Nov 2024

Customer Experience

MoEngage launches tools to boost Aussie market engagement

MoEngage unveils a suite of tools for Australian marketers to enhance cross-channel engagement during the festive season, boosting personalised customer experiences.

By Catherine Knowles • 2 min read • Wed, 13th Nov 2024

Unified Communications

8x8 unveils AI-driven enhancements to cloud platform

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

By Shannon Williams • 3 min read • Tue, 12th Nov 2024

Digital Transformation

Thesys secures $4m to advance generative UI designs

Thesys has secured USD $4 million in funding led by Together Fund to revolutionise AI-driven interfaces with its innovative 'Generative UI' platform.

By Melania Watson • 3 min read • Fri, 8th Nov 2024

Stories from Other Regions

Customer engagement stories

Customer Experience

TekCor4 appoints Dominique Kleeman as Chief Revenue Officer

Dominique Kleeman has been appointed Chief Revenue Officer at TekCor4, aiming to boost growth in the automotive retail sector with her expertise.

By Imee Dequito • 2 min read • Tue, 19th Nov 2024

Digital Transformation

Salesforce showcases autonomous AI agents in Auckland event

At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.

By Melania Watson • 2 min read • Tue, 19th Nov 2024

Customer Experience

Ymobile launches UK's first eSIM MVNO with data plans

Ymobile has launched as the UK's first data-led eSIM MVNO, offering flexible data plans and addressing the environmental impact of traditional SIM cards.

By Imee Dequito • 3 min read • Mon, 18th Nov 2024

Data Analytics

PharmX & CH2 expand partnership to boost pharmacy reach

PharmX and CH2 have expanded their partnership to enhance pharmacy engagement, introducing over 10,000 products and advanced analytics for Australia's healthcare sector.

By Imee Dequito • 2 min read • Wed, 13th Nov 2024