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Service management Stories - Page 4

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Service management stories

Google Cloud expands Gemini Enterprise into AI agent hub
DevOps

Google Cloud expands Gemini Enterprise into AI agent hub

Businesses gain a single control plane for AI agents as Google Cloud folds developer tools, employee apps and partner software into Gemini Enterprise.

By Sean Mitchell • 4 min read • Last month
ServiceNow completes USD $7.75 billion Armis acquisition
Firewalls

ServiceNow completes USD $7.75 billion Armis acquisition

The takeover should broaden ServiceNow’s security reach as it folds Armis’s asset-visibility tools into workflows for customers managing more devices and identities.

By Catherine Knowles • 5 min read • Last month
Cork Cyber adds automated mapping to Vantage platform
Digital Transformation

Cork Cyber adds automated mapping to Vantage platform

Managed service providers could cut manual effort and false compliance alerts as the update tightens asset links across security tools.

By Mark Tarre • 4 min read • Last month
Splashtop launches unified IT platform for endpoints
Endpoint Protection

Splashtop launches unified IT platform for endpoints

Small IT teams get a single console for patching, remote support and security alerts as endpoint management and response are merged globally.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI shifts IT roles towards orchestration, SolarWinds says
Hybrid Cloud

AI shifts IT roles towards orchestration, SolarWinds says

Most IT teams now say AI is making their work more strategic and demanding, with 71% needing to double-check outputs.

By Sofiah Nichole Salivio • 4 min read • Last month
WatchGuard & HaloPSA integrate security tools for MSPs
Firewalls

WatchGuard & HaloPSA integrate security tools for MSPs

MSPs can cut manual work and billing errors as WatchGuard security events, device data and licences flow into HaloPSA.

By Mark Tarre • 3 min read • Last month
N-able launches MCP server and N-zo AI for UEM ops
Digital Transformation

N-able launches MCP server and N-zo AI for UEM ops

IT teams could cut routine handling time as N-able connects live endpoint data to external AI models and embeds guidance in its consoles.

By Sean Mitchell • 4 min read • Last month
Qlik partners ServiceNow to embed analytics in workflows
Data Analytics

Qlik partners ServiceNow to embed analytics in workflows

The tie-up should help enterprises make workflow decisions with governed data from more systems, not just ServiceNow itself.

By Sean Mitchell • 4 min read • Last month
OpenText brings AI tools to AWS European Sovereign Cloud
Data Protection

OpenText brings AI tools to AWS European Sovereign Cloud

Regulated European customers will gain AI and document management tools that keep sensitive data and governance within EU boundaries.

By Sean Mitchell • 4 min read • Last month
Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month
Oracle launches agentic apps across Fusion Cloud suite
Customer Relationship Management

Oracle launches agentic apps across Fusion Cloud suite

The rollout pushes Oracle deeper into AI-driven automation, as the new tools aim to cut manual hand-offs across finance, HR, supply chain and CX.

By Mark Tarre • 5 min read • Last month
ServiceNow makes AI standard across entire platform
Digital Transformation

ServiceNow makes AI standard across entire platform

Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.

By Sean Mitchell • 4 min read • Last month
KPMG says executives see managed services as key to AI
Digital Transformation

KPMG says executives see managed services as key to AI

More than 90 per cent of large-company executives now see outsourced support as vital to scaling agentic AI, a KPMG survey found.

By Shannon Williams • 4 min read • Last month

Stories from Other Regions

Service management stories

Redsquid buys Partnership Education in biggest deal
Customer Experience

Redsquid buys Partnership Education in biggest deal

The deal gives Redsquid nearly 80 more staff and more than GBP £8 million in revenue as it deepens its UK education technology push.

By Mark Tarre • 3 min read • Last month
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Last month
Australian firms warned on AI atop weak mobile systems
Digital Transformation

Australian firms warned on AI atop weak mobile systems

Weak mobile systems are slowing frontline AI rollouts, with downtime, manual workarounds and connectivity gaps hitting Australian healthcare and logistics teams.

By Sean Mitchell • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month