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Service management stories - Page 2

Enterprise it ops center dashboards core system endpoints team

ControlUp buys Unipath to boost agentic AI automation

Last month
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service management
ControlUp snaps up Unipath to fold security automation into its platform and push deeper into agentic AI for autonomous endpoint management.
Cinematic cloud operations control room self healing infrastructure

Dynatrace unveils agentic AI system for autonomous ops

Last month
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service management
Dynatrace launches an agentic AI operations layer to automate cloud and AI-native workloads, aiming for self-healing, autonomous observability.
Servicenow digital dashboard ai workflows devs collaboration scene

ServiceNow deepens Claude AI integration across work

Last month
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service management
ServiceNow makes Anthropic’s Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.
Ai cloud over modern bank tower legacy data center layers data streams

Big banks back AI while keeping core software in place

Last month
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service management
Big banks and AI leaders signal they will layer new AI tools on top of, not instead of, core enterprise software systems.
Moody uk it operations office night burnout cluttered monitors

Alert fatigue drives UK IT outages & rising burnout

Last month
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service management
UK IT teams say alert fatigue and tool overload are driving outages, customer disruption and rising burnout, Splunk research shows.
Msp operations center dashboards it manager hybrid endpoints

ControlUp unveils multi-tenant DEX platform for MSPs

Last month
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service management
ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.
Uk office meeting it service management partnership success

Atos secures first dual Scopism SIAM Assured status

Last month
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service management
Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.
Nba arena it control room state farm dashboards crowd night

Atlanta Hawks partner with ManageEngine on IT overhaul

Last month
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service management
Atlanta Hawks tap ManageEngine to unify IT across State Farm Arena, boosting live event reliability and real-time visibility for fans.
Ai neural brain powering software partnerships us uk skyline

ServiceNow revamps partner strategy around AI agents

Last month
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service management
ServiceNow centres revamped partner strategy on AI agents, overhauling its Build Programme, incentives and fees to drive new ecosystem growth.
It manager ai voice agent monitoring automated cloud workflows

ServiceNow deepens OpenAI deal to power voice, agents

Last month
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service management
ServiceNow expands its OpenAI partnership to embed GPT-5.2 voice agents and automation more deeply into enterprise workflows and IT systems.
Modern us call center ai automation ops room data screens

ServiceNow deepens OpenAI pact to power voice-first AI

Last month
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service management
ServiceNow expands its OpenAI partnership to make frontier models and voice-first AI core to enterprise workflows and automation at scale.
Ai logistics hub dusk warehouse cloud automation anz supply

HCLTech to run AI-led IT services for Team Global Express

Last month
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service management
HCLTech wins Team Global Express deal to run consolidated IT and deploy AI-led automation across logistics operations in ANZ.
Bob official

Top 10 data governance best practices to implement today

Last month
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service management
With AI use surging and fines topping EUR €1 billion, robust data governance is now essential to unlock value, trust and compliance.
Elyos ai jan 2026 10

Elyos AI raises USD $13m to scale trade service agents

Last month
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service management
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
Isometric enterprise control room hybrid network security screens

FireMon unveils Policy Workbench for hybrid security

Last month
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service management
FireMon launches Policy Workbench to guide firewall policy design and automation across complex hybrid networks without overhauling workflows.
Emotionally aware enterprise ai robot in sustainable office scene

TeamViewer predicts emotionally aware enterprise AI

Last month
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service management
TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.
Europe map france highlighted digital experience monitoring merger

ITRS buys IP-Label to boost European DEM footprint

Last month
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service management
ITRS snaps up French DEM specialist IP-Label, adding 310-plus enterprise clients and bolstering its observability footprint across Europe.
Msp soc analysts monitoring ransomware malware threat maps

Acronis boosts MSP security with new threat research

Last month
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service management
Acronis sharpens MSP cyber defence with fresh threat research, expanded Microsoft 365 tools and new MDR-focused partner offerings.
Modern factory office gears customer profile linking sales production

Syspro & SugarCRM link ERP & CRM for manufacturers

Last month
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service management
Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.
Uk it operations room dashboards security ai collaboration

VOSS adds AI, security & DEM to workplace platform

Last month
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service management
VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.