IT Brief Asia - Technology news for CIOs & IT decision-makers

Peter Hughes stories

Peter Hughes is a writer with a keen interest in the evolving landscape of communication technologies and their impact on workplaces and productivity. His articles often highlight how organizations are adapting to new communication tools and strategies, such as the global implementation of integrated platforms by healthcare facilities and the shift towards hybrid work models as preferred by Australian workers and business leaders.

His writing not only underscores the technological aspects but also the human side of business communications. For instance, Hughes explores how a healthy company culture can drive success especially in remote work settings during challenging times like the COVID-19 pandemic. He also delves into the risks and limitations of over-reliance on single communication solutions, advocating for a diversified approach to prevent disruptions and enhance business resilience.

Moreover, Peter Hughes is keenly observant of the broader trends in digital transformation, such as the rapid advancements in artificial intelligence and its implications for business regulation and insights. Whether discussing unified communications, customer experience enhancement, or corporate cultural practices, his work is invariably informed by a deep understanding of both the technical and cultural facets of modern business environments.

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Virtus Health to implement global RingCentral communication platform
Thu, 22nd Feb 2024
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network infrastructure
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Virtus Health plans a 5-year global implementation of the integrated RingCentral communication platform across its 62 sites, aiming to enhance patient experience and reduce business communication costs.
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Putting all your eggs in one communication basket is never a good idea
Mon, 5th Feb 2024
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Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
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This call will be recorded for its business insights
Thu, 6th Jul 2023
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uc
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ai
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ringcentral
The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.
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Are your communications just good enough or great?
Thu, 25th May 2023
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voip
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
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Digital insight through UCaaS to improve customer experience - RingCentral
Wed, 11th May 2022
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crm
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The introduction of UCaaS is revolutionizing customer service, providing greater visibility and reporting on call status and metrics.
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RingCentral survey reveals how Aussie workers feel about hybrid and remote working
Tue, 7th Dec 2021
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hybrid & remote work
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ringcentral
Australian workers anxious about returning to the office, while business leaders support hybrid and remote working, says a study by RingCentral.
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Five must-haves for unified communications to bridge the gaps in a hybrid workplace
Mon, 28th Jun 2021
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hybrid & remote work
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contact centre
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
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Having a healthy company culture could mean success during COVID-19
Fri, 13th Nov 2020
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hybrid & remote work
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wfh
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ringcentral
Creating frequent opportunities for social and professional remote interactions leads to a more engaged, productive workforce, says new study.
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Tritium transforms global communications with RingCentral Australia
Thu, 20th Feb 2020
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productivity
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Tritium has chosen RingCentral Australia as its global communications solution as it looks to support rapid growth and enhance employee productivity.