Genesys stories - Page 3
Genesys launches multi-cloud architecture for contact centres
Wed, 19th Aug 2020
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
Genesys recognises leaders in customer experience with latest awards
Wed, 5th Aug 2020
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Genesys has recognized trailblazing businesses in the ANZ region for their exceptional customer experiences. Winners include Homecare Medical and Microsoft.
Genesys announces native integration with Microsoft Teams
Wed, 22nd Jul 2020
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Genesys expands partnership with Microsoft, integrating its native cloud solution with Microsoft Teams for enhanced collaboration in contact centres.
Businesses must understand the link between empathy and personalisation
Mon, 1st Jun 2020
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A Genesys survey reveals a key relationship between empathy and personalisation in customer service, highlighting gaps where businesses can improve.
Genesys releases Rapid Response to support businesses during COVID-19
Tue, 7th Apr 2020
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Genesys has launched Rapid Response, granting businesses access to its cloud services in 48 hours, easing remote transitions during COVID-19.
Genesys awards QPC APAC Partner of the Year 2019
Thu, 26th Mar 2020
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Genesys makes contact centre software free for 90 days and QPC offers free services to support implementation to help customers transition to remote.
Microsoft and Genesys partnership expanded to deliver new cloud service
Tue, 28th Jan 2020
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microsoft
Microsoft and Genesys expand partnership to launch Genesys Engage on Microsoft Azure, promising enhanced customer experience, security, and business agility.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.
Genesys rebrands SaaS solution, puts greater focus on cloud offering
Thu, 16th Jan 2020
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cloud services
Genesys has rebranded PureCloud to Genesys Cloud, emphasising a deeper shift towards providing comprehensive cloud solutions and Experience as a Service.
People, AI or chatbots: ANZ consumers don't differentiate with customer service
Wed, 11th Dec 2019
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A Genesys survey reveals that nearly half of Australians and most New Zealanders are content with AI and chatbots for simple customer service needs.
Contact centre market to see 14.6% CAGR over next five years
Fri, 12th Jul 2019
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The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Gartner: CRM makes up 1/4 of global enterprise software spend
Wed, 19th Jun 2019
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Worldwide enterprise application software revenue totalled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of $172.1 billion.
How companies deploy AI to enhance the customer journey
Mon, 11th Mar 2019
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Customer-centric brands using advanced AI benefit from increased efficiency, loyalty, and revenue, according to a report sponsored by Genesys.
Genesys PureCloud generates triple-digit revenue growth year on year
Tue, 11th Dec 2018
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Genesys PureCloud posted remarkable growth, doubling revenue in Australia and New Zealand year-on-year and securing over 500 global customers.
A new AI-powered routing engine creates predictive customer experiences
Fri, 4th May 2018
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Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.
Genesys acquires Altocloud to bolster CX capabilities
Thu, 1st Mar 2018
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With this acquisition, Genesys increases its capability to engage and intervene in a customer's journey at the right moment to drive a desired action.
Genesys appoints Tony Winterbottom to lead its government division
Fri, 12th Jan 2018
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The former Teradata executive will help the customer experience provider grow its presence within the ANZ public sector.
Survey shows companies with best tech also have best customer experience
Thu, 12th Oct 2017
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A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Gartner labels Genesys the leading vendor for contact centre infrastructure
Wed, 24th May 2017
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Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
Christchurch's Ravensdown ramps up CX with new digital approach
Fri, 12th May 2017
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Ravensdown embraces digital transformation for competitive edge in agricultural market, partnering with Genesys for end-to-end solutions.