Genesys stories - Page 4
Help needed to convince local businesses of value of IoT for CX
Mon, 20th Mar 2017
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Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
IoT adoption in Australia & New Zealand lagging behind rest of APAC
Wed, 15th Mar 2017
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Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB teams up with Genesys to provide integrated customer service experience
Wed, 15th Feb 2017
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MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
Expert insights: How you can keep up with the new connected customer
Thu, 29th Dec 2016
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The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys expands business, swallows up Interactive Intelligence
Fri, 2nd Dec 2016
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Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys aims for 'next level' of growth with new MD & sales VP hire
Mon, 31st Oct 2016
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Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys announces its new Microsoft status
Wed, 21st Sep 2016
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Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
AppFoundry & DevFoundry accelerate customer experience for Genesys
Thu, 4th Aug 2016
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Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
YOU'RE INVITED: G-Summit – the world's most extensive CX roadshow
Thu, 28th Jul 2016
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Global forums in five continents share best practices on the world's #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys omnichannel solution delivers big ROI, study shows
Mon, 22nd Feb 2016
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Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data named MVP for Genesys
Tue, 24th Nov 2015
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Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
Genesys G-Summit global event comes to New Zealand
Fri, 17th Jul 2015
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The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.
CX solutions key to digital transformation
Fri, 26th Jun 2015
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New research by reveals link between investment in customer experience and increase in profitability, revenue growth and customer retention.
Genesys named a Magic Quadrant leader for seventh consecutive year
Fri, 22nd May 2015
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Genesys named market leader by Gartner in Magic Quadrant report for seventh consecutive year. #contactcentre #customerexperience.
Genesys increases focus on ANZ mid-market with cloud offerings
Tue, 10th Mar 2015
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Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.
Millennial means business
Sun, 1st Mar 2009
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Many companies are struggling to adapt their business to serve a new wave of consumers from the millennial generation.
Gvalidated
Sat, 1st Mar 2008
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Genesys launches Gvalidated initiative to bolster partner program, aiming for better integration and recognition of partner-developed applications.