Customer Satisfaction stories - Page 4

Boomi has been named an Exemplary Vendor in ISG's 2025 guides, topping data integration and master data management categories for enterprise solutions.

CyberArk has been named a Leader for the seventh year in a row in Gartner's Magic Quadrant for Privileged Access Management, highlighting its future-ready solutions.

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

Infor launches AI-driven suite to automate industry workflows, enhancing process efficiency across sectors like manufacturing and healthcare using AWS technology.

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

Hexaware warns falling global customer experience scores need a unified AI strategy, urging businesses to integrate tools for personalisation and efficiency.

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

Most executives see their customer experience strategies as failing and say cultural and organisational barriers hinder AI use in transforming customer relationships.

Taiwan's Hua Nan Securities boosted trading system speed by 35% and cut costs 30% after switching to Azul Platform Prime, resolving major performance issues.

As AI reshapes customer experience, brands must build trust with seamless, personal digital interactions or risk losing consumers amid rising expectations.

Synoptek appoints Syriac Joswin as Chief Revenue Officer to fuel global growth and strengthen its market position through strategic leadership and innovation.

KnowBe4 retains its top spot in the G2 Grid Fall 2025 Report, leading in Security Awareness Training and Incident Response for multiple years.

AI use in software testing has doubled to 60%, but 80% of organisations still lack the expertise needed for effective AI testing management.

Surveys show Osome users in Singapore and Hong Kong report higher satisfaction and loyalty than clients of traditional accounting firms.

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

Pure Storage has been named a Leader in Gartner's 2025 Magic Quadrant for Enterprise Storage Platforms for the twelfth year running.

Synology earned a 4.7 out of 5 rating in Gartner's 2025 Voice of the Customer report, reflecting strong user satisfaction in primary storage platforms.

A Verizon report reveals consumers prefer human-led service over AI, with 88% satisfied by humans versus 60% by AI-driven customer interactions.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

DXC launches SAP practice in Japan, led by Takehiro Nagatsuka, to support enterprise modernisation ahead of the 2027 SAP S/4HANA migration deadline.