IT Brief Asia - Technology news for CIOs & IT decision-makers

Customer Satisfaction stories - Page 2

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Viettel Cyber Security named top cybersecurity firm
Last month
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soc
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threat intelligence
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mssp
Viettel Cyber Security's portfolio of solutions earns it the 2023 Vietnam Company of the Year Award from Frost & Sullivan.
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SIAM market set to increase from $4.8bn to $6bn by 2028
Last month
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digital transformation
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cloud services
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cx
The global Service Integration and Management market is set to grow to $6 billion by 2028, driven by large enterprises and the manufacturing sector.
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Denodo named Leader in Gartner's Data Integration Tools for fourth year
Thu, 28th Dec 2023
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ai
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data science
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data management
Denodo secures title as Leader in Gartner's Magic Quadrant for data tools for fourth year running.
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FPT Software hits $1 billion marker as first Vietnam-origin tech firm
Thu, 28th Dec 2023
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digital transformation
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ai
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vietnam
FPT Software, Vietnam's tech giant, reports over $1bn global revenue; a first in the nation's IT sector.
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DerScanner honoured as high performer by G2 in software analysis
Wed, 27th Dec 2023
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reviews
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technology gifts
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g2 crowd
App security tester, DerScanner, gains High Performer status from top software marketplace, G2.
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Kentico emerges as Leader in G2 Grid Report for Digital Experience Platforms
Thu, 21st Dec 2023
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creative technologies
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acquia
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sitecore
Kentico hailed as Leader in Winter 2024's G2 Grid Report for Digital Experience Platforms thanks to high customer satisfaction and market presence.
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N4L's commitment to secure digital schooling featured in 2023 report
Wed, 20th Dec 2023
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edutech
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soc
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creative technologies
Network for Learning's 2023 Annual Report highlights the unwavering commitment to secure digital education provision for NZ schools.
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8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience
Fri, 15th Dec 2023
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video
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contact centre
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social media
8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.
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FICO launches advanced analytics platform for banking in India
Wed, 6th Dec 2023
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cloud services
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cx
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martech
Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.
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AWS reveals enhanced features for supply chain service
Fri, 1st Dec 2023
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bi
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big data
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cloud services
Amazon Web Services (AWS) reveals new capabilities for its Supply Chain service, aiming to optimise customers' supply chain processes.
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CommBank & More enhance strategic partnership with groundbreaking services
Fri, 1st Dec 2023
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broadband
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investment
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nbn
CommBank and More strengthen strategic partnership by introducing unique, industry-first services, making banking and telecommunications more cohesive.
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Mystifly partners with Google Cloud to revolutionise travel technology sector
Thu, 30th Nov 2023
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cloud services
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public cloud
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ml
Mystifly announces its partnership with Google Cloud, aiming to stimulate growth and innovation in the travel technology sector.
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Majority of online consumers prioritise quick delivery, survey reveals
Thu, 30th Nov 2023
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united states
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france
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retail
73% of online shoppers expect two-day delivery, underlines new ChannelAdvisor survey on global consumer trends.
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ServiceNow & Amazon Web Services announce five-year strategic collaboration
Thu, 30th Nov 2023
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cloud services
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saas
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public cloud
ServiceNow and Amazon Web Services (AWS) have announced a five-year strategic collaboration offering AI-powered business applications.
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Half of firms yet to adopt AI for business, reveals Valcon's study
Wed, 22nd Nov 2023
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big data
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bi
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data analytics
Over half of surveyed businesses haven't adopted AI in their operations, despite recognising its benefits, says Valcon.
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Tough times? Aussie brands need a multi-channel strategy
Tue, 21st Nov 2023
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retail technologies
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d2c
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retail
Diversifying across multiple channels not only provides a competitive advantage but also helps brands hedge against potential downturns.
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Medallia links with PwC UK to uplift customer experience across Britain
Fri, 17th Nov 2023
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martech
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cx
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customer centricity
Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.
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EzyCollect unveils direct debit feature for seamless B2B payments
Fri, 17th Nov 2023
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customers
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customer satisfaction
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revenue
Automated B2B payment specialist, ezyCollect, has introduced a Direct Debit Authorisation feature to streamline client onboarding and ensure timely payments.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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martech
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cx
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merchants
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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NTT DATA UK&I & eir partner to improve customer service with AI
Fri, 10th Nov 2023
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contact centre
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cx
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martech
NTT DATA UK&I and eir are set to transform customer experience in the telecommunication sector via a strategic AI partnership.
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LogicMonitor launches AI tool Co-Pilot to enhance IT operations efficiency
Fri, 10th Nov 2023
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project management
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logicmonitor
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incident response
LogicMonitor unveils AI tool Co-Pilot, designed to streamline IT operations, foster innovation and improve user experience.
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BP invests in AI forecasting to enhance CX, reduce waste
Thu, 9th Nov 2023
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martech
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cx
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ai
BP partners with RELEX Solutions for an AI-driven platform to optimise supply chain across its 300 UK retail stores.
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Rubrik launches AI companion 'Ruby' to enhance cyber detection and recovery
Thu, 9th Nov 2023
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advanced persistent threat protection
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ai
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cybersecurity
Rubrik introduces AI assistant, Ruby, aiming to bolster cyber threat detection and recovery by using advanced AI and automation.
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Cybage Software welcomes Geoffrey Van Haeren to Advisory Board
Tue, 7th Nov 2023
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digital marketing
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software
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global expansion
Cybage Software Pvt. Ltd welcomes industry expert Geoffrey Van Haeren to its Advisory Board, adding to its expertise and innovation.