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Customer Satisfaction Stories - Page 2

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Customer Satisfaction stories

Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Last month
Crescendo expands into UK & Europe after rapid growth
Unified Communications

Crescendo expands into UK & Europe after rapid growth

The customer experience software provider is courting UK and European brands as it passes USD $100 million in annual recurring revenue.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Cognizant & Google Cloud launch AI retail contact centre
Unified Communications

Cognizant & Google Cloud launch AI retail contact centre

Retailers are being pitched AI tools that can cut routine contact volumes while improving speed and continuity across channels for shoppers.

By Sean Mitchell • 4 min read • Last month
Amplitude launches AI assistant for in-product support
Digital Transformation

Amplitude launches AI assistant for in-product support

Users can now get help inside an app as Amplitude ties support to behavioural data, aiming to cut tickets and friction.

By Catherine Knowles • 4 min read • Last month
Parloa study finds big firms make customer contact hard
Unified Communications

Parloa study finds big firms make customer contact hard

Many large companies are making support harder to reach, with most failing to offer clear web, chat or phone access, a Parloa study found.

By Shannon Williams • 4 min read • Last month
Erste Group deploys FICO optimisation for retail lending
Data Analytics

Erste Group deploys FICO optimisation for retail lending

The rollout is set to sharpen loan pricing and cut manual exceptions as the bank expands algorithmic decisions across eight markets.

By Mark Tarre • 3 min read • Last month
Agoyu wins patent for AI moving quotes app in Puerto Rico
Customer Experience

Agoyu wins patent for AI moving quotes app in Puerto Rico

The patent could speed up moving estimates for customers, with the app generating inventories and quotes in minutes instead of days.

By Mark Tarre • 3 min read • Last month
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Last month
Arctic Wolf wins Gartner Customers' Choice for MDR
Cloud Security

Arctic Wolf wins Gartner Customers' Choice for MDR

Customer reviews have lifted Arctic Wolf to a top score in Gartner’s 2026 managed detection and response rankings, signalling buyer trust.

By Shannon Williams • 3 min read • Last month
KnowBe4 tops G2 as award haul boosts cyber profile
Phishing

KnowBe4 tops G2 as award haul boosts cyber profile

Customer reviews have kept the group top of G2 for more than six years, while fresh awards broaden its appeal across cyber, workplace and marketing.

By Sean Mitchell • 3 min read • Last month
Bybit EU picks Fourthline for EEA onboarding checks
Software-as-a-Service

Bybit EU picks Fourthline for EEA onboarding checks

MiCA rules are pushing crypto exchanges to tighten onboarding checks, as Bybit EU seeks smoother customer verification across the EEA.

By Mark Tarre • 3 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Last month

Stories from Other Regions

Customer Satisfaction stories

AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.

By Kaleah Salmon • 4 min read • Last month
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Last month
Ultra-fast delivery promises linked to more UK delays
Customer Experience

Ultra-fast delivery promises linked to more UK delays

Retailers chasing rapid checkout promises are seeing more failed drops, as most UK shoppers prefer dependable two-to-four-day delivery windows.

By Sofiah Nichole Salivio • 3 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Last month