Customer Satisfaction stories - Page 3
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Fortinet recognised as Challenger in 2024 Gartner Magic Quadrant
Thu, 11th Jul 2024
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network infrastructure
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firewalls
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sd-wan
Fortinet has been named a Challenger in the 2024 Gartner Magic Quadrant for Single-Vendor SASE, highlighting its efforts in simplifying operations and enhancing security.
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74% view banking app crucial for provider loyalty – survey
Thu, 11th Jul 2024
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fintechs
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cx
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martech
A new report reveals that 74% of digital banking customers in Australia and New Zealand consider their banking app crucial in choosing their bank.
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New Relic launches AI-driven digital experience monitoring tool
Thu, 11th Jul 2024
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network infrastructure
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web applications
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new relic
New Relic has unveiled the first fully-integrated, AI-driven Digital Experience Monitoring solution in Sydney, promising to prevent digital disruptions.
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Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
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martech
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cx
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business communications
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
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LexisNexis Risk Solutions launches Australian cloud facility
Tue, 9th Jul 2024
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biometrics
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edge computing
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risk & compliance
LexisNexis Risk Solutions debuts its first Australian cloud hosting facility, enhancing local risk orchestration services with advanced compliance solutions.
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Driving efficiency: How AI is transforming automotive parts logistics
Wed, 3rd Jul 2024
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cartech
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data analytics
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supply chain systems
AI is revolutionising the automotive parts logistics sector, boosting efficiency and reducing costs with advanced predictive analytics and automation tools.
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Roboyo names Ignasi Peiris as automation engineering manager
Wed, 3rd Jul 2024
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digital transformation
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partner programmes
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rpa
Roboyo appoints Ignasi Peiris as Automation Engineering Manager for Australia, aiming to bolster UiPath capabilities and drive hyperautomation in the region.
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Vultr report reveals AI maturity drives business performance
Tue, 2nd Jul 2024
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hyperscale
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digital transformation
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public cloud
A new report by Vultr reveals 72% of enterprises are advancing in AI adoption, correlating AI maturity with enhanced business performance across sectors.
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Sendcloud to acquire Italian shipping platform isendu by Q3 2024
Tue, 2nd Jul 2024
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supply chain systems
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oem
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softbank
Sendcloud is set to acquire Italian shipping automation platform isendu, enhancing services for over 1,000 online businesses by Q3 2024, pending regulatory approval.
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ReturnBear to launch reverse logistics solutions in the UK
Tue, 25th Jun 2024
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supply chain systems
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uk expansion
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oem
ReturnBear expands into the UK, launching reverse logistics solutions on July 1 to help brands manage cross-border e-commerce returns efficiently.
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NICE's 2024 happiness index links AI to customer satisfaction
Fri, 21st Jun 2024
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uc
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cx
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martech
NICE’s 2024 International Happiness Index highlights a 78% consumer endorsement for AI in customer service to boost satisfaction and loyalty, urging businesses to adapt.
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Nebula Global ranked ninth on FEBE Growth 100 for 2024
Fri, 21st Jun 2024
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cx
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martech
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cleantech
Nebula Global Services has landed ninth place on the FEBE Growth 100 list for 2024, applauded for its commitment to sustainable and ethical IT services.
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Zyxel Networks' firewall solutions win top PUR survey accolade
Wed, 19th Jun 2024
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fintechs
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firewalls
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financial systems
Zyxel Networks' firewall solutions have topped the latest Professional User Ratings survey by techconsult, winning Champion status for superior security, user-friendliness, and reliability among SMBs.
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Accor partners with Stripe to streamline global payments
Fri, 14th Jun 2024
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cx
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martech
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commerce systems
Accor partners with Stripe to streamline payments across 5,600 global establishments, enhancing customer experience as Australia's tourism sector rebounds.
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Eurowings pioneers AI-powered assistant to enhance operations
Thu, 13th Jun 2024
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ai
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ml
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smart assistant
Eurowings has become the first airline to use an AI-powered operations control assistant, NetLine/Ops ++ aiOCC, to improve efficiency and stability.
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NICE secures largest ever CXone deal in the APAC region
Tue, 11th Jun 2024
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uc
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data analytics
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cx
NICE secures its largest APAC region deal for CXone, replacing legacy systems with a unified AI-driven platform to revolutionise customer service.
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CrowdStrike wins 2024 award for best practices in cloud security
Tue, 11th Jun 2024
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cloud security
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advanced persistent threat protection
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ai security
CrowdStrike wins Frost and Sullivan's 2024 Global Customer Value Leadership Award for Cloud Security, spotlighting its Falcon Cloud Security suite amid a 110% rise in cloud exploitation incidents.
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Denodo earns Customers Choice title from Gartner for 2024
Fri, 7th Jun 2024
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data management
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analyst report
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gartner
Denodo has once again been honoured as a Customers Choice in Gartner's 2024 Peer Insights report for Data Integration Tools, marking its fourth consecutive recognition.
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Kinly promotes Duncan MacPherson to Global Service Director
Thu, 6th Jun 2024
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service management
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customer satisfaction
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job moves
Kinly has elevated Duncan MacPherson to Global Service Director, enhancing its service management and operational strength amidst strategic growth plans.
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More Telecom partners with SourseAI for marketing innovation
Thu, 6th Jun 2024
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uc
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cx
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martech
More Telecom partners with SourseAI to leverage AI for enhanced marketing strategies, aiming to improve customer engagement and optimise budget use amidst today's economic challenges.