IT Brief Asia - Technology news for CIOs & IT decision-makers

Avaya stories - Page 2

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Avaya looks to the future of collaboration with new Spaces features
Fri, 14th Feb 2020
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cloud
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uc
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contact centre
"Avaya Spaces underscores the company’s commitment to delivering a multi-experience environment that is blending unified communications, contact center and collaborations capabilities."
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Interview: Avaya’s ANZ managing director on regional growth factors
Thu, 30th Jan 2020
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Peter Chidiac talks about growth in the region, what sets the Australian market apart, and why it’s important to the Avaya business as a whole.
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Avaya launches private cloud solution for ASEAN enterprises
Mon, 27th Jan 2020
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private cloud
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contact centre
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avaya
Avaya has launched a private cloud communications solution with the aim of helping enterprises to meet the demands of the challenging regulatory environment in ASEAN.
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Interview: Avaya seeks to improve employee experience with unified workspace
Tue, 14th Jan 2020
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uc
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outsourcing
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avaya
TechDay spoke to Avaya International sales engineering senior director Savio Tovar Dias about how Avaya IX OneSpace will affect employee workflows.
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CCNA named top Avaya Australian services provider
Thu, 14th Nov 2019
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awards
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avaya
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channel partners
"Over the years, CCNA has continued to provide holistic solutions to its customers that are tailored around their unique communications needs in the connected era."
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Avaya launches UC and CC subscription program
Wed, 9th Oct 2019
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crm
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uc
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saas
Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.
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Avaya previews new capabilities in UC portfolio
Tue, 8th Oct 2019
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uc
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gaming
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contact centre
The new intelligent workspace solution enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise.
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Batelco and Avaya bring cloud solutions to Bahrain’s SMBs
Mon, 7th Oct 2019
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uc
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contact centre
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telecommunications
The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.
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RingCentral pays in stock to work on solutions with Avaya
Mon, 7th Oct 2019
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uc
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avaya
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ringcentral
RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.
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Avaya co-builds specialised communications platform with nonprofit organisation
Mon, 7th Oct 2019
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fleet management
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avaya
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csr
The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.
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Avaya makes contact-centre-as-a-service solution available on Azure
Mon, 7th Oct 2019
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saas
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crm
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microsoft
The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability.
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Avaya to showcase latest AI-powered applications at GITEX 2019
Tue, 3rd Sep 2019
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uc
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contact centre
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At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.
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Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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contact centre
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ai
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martech
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
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Security risks of neglecting the workforce experience – Avaya
Fri, 28th Jun 2019
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avaya
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user experience
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cybersecurity strategy
Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.
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Avaya launches containerised UCaaS solution with Kubernetes
Thu, 30th May 2019
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uc
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cloud
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hyperscale
This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.
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Avaya partners with Standard Chartered to deliver CX transformation
Wed, 24th Apr 2019
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big data
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bi
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contact centre
"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”
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Avaya extends AI integration with Google Cloud
Mon, 15th Apr 2019
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cloud
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contact centre
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ai
Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.
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Avaya and Nuance to deliver an AI-enhanced customer experience
Tue, 2nd Apr 2019
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contact centre
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ai
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cx
“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."
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Avaya expands integration with Google Cloud AI
Thu, 21st Mar 2019
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cloud
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crm
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contact centre
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
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8x8 appoints ANZ channel senior manager
Wed, 23rd Jan 2019
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uc
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contact centre
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oracle
Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.
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Avaya introduces private cloud delivery of its UCaaS solution
Wed, 23rd Jan 2019
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uc
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private cloud
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contact centre
Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.
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What AI should look like in the consumer-directed economy
Mon, 21st Jan 2019
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crm
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ai
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cx
Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.
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Avaya expands AI offerings with new partnerships
Thu, 17th Jan 2019
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uc
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contact centre
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ai
The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.
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Avaya and Unisys partner to bring cloud-based UC to Aussie Govt
Wed, 22nd Aug 2018
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uc
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crm
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contact centre
The agreement will provide joint clients in Australia with integrated solutions.
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