IT Brief Asia - Technology news for CIOs & IT decision-makers

Avaya stories

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Avaya showcases metaverse tech at Gartner’s symposium
Last month
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contact centre
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paas
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cx
At the Gartner IT Symposium/Xpo, Avaya is showcasing solutions to enable organisations to turn every moment with customers into momentum for their businesses.
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Silver Spring Pathfinder creates opportunities with Avaya
Mon 17 Oct 2022
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cloud
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avaya
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csa
Silver Spring Pathfinder (SSP) used Avaya (NYSE: AVYA) technology to make significant progress in its mission of creating meaningful and rewarding employment for disadvantaged Singaporeans. 
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Brisbane law firm hits record staff retention levels with Avaya Cloud Office
Fri 14 Oct 2022
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cloud
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avaya
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privacy
With access to Avaya technology, the organisation has also safeguarded itself against potential compliance and security issues.
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Avaya and Alcatel-Lucent upgrade their strategic partnership
Thu 13 Oct 2022
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cloud
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network infrastructure
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network management
The upgraded partnership will enable organisations to innovate easily without the need for operationally disruptive technology replacement initiatives.
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Evergreen Shipping Agency rolls out Avaya Cloud Office
Wed 24 Aug 2022
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crm
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uc
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cx
"With our team’s expertise, Evergreen was able to make the transition to remote work without compromise to the customer or employee experience.”
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Avaya expands Microsoft partnership to deliver OneCloud on Azure
Thu 12 May 2022
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cloud
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microsoft
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contact centre
The joint technology and go to market agreement will help customers accelerate their digital transformation initiatives in the cloud.
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Avaya OneCloud sees 118% ARR growth for second quarter 2022
Thu 12 May 2022
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cloud
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contact centre
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avaya
Avaya Holdings has reported $750 million annual recurring revenue (ARR) for its OneCloud offering, up 21% sequentially and 118% from the same period last year.
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Avaya and Alcatel-Lucent Enterprise form strategic partnership
Thu 31 Mar 2022
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cloud
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contact centre
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digital transformation
Avaya and Alcatel-Lucent Enterprise announce a strategic partnership to accelerate customers transformations to the cloud.
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Five ways to deliver the total experience to customers
Thu 24 Mar 2022
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crm
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cx
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martech
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
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Avaya creates global ecosystem of partners, developers and customers
Wed 20 Oct 2021
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crm
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cx
In a move that aligns Avaya's services, partners and developers on a global scale, the new ecosystem is designed to help enterprises build better experiences for employees and customers.
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People are a demanding bunch: how to service the customer that wants everything
Fri 30 Jul 2021
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crm
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contact centre
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cx
The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.
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Avaya spruces up Spaces collaboration platform
Wed 24 Mar 2021
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uc
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video conferencing
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avaya
The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.
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Avaya contact centre expertise wins three awards
Mon 18 Jan 2021
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crm
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contact centre
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martech
“Avaya’s leadership position in the Southeast Asia and APAC contact centre markets is built on its product innovation," says Frost & Sullivan.
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Avaya brings AWS AI, machine learning intelligence to OneCloud CCaaS
Thu 14 Jan 2021
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cloud
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contact centre
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hyperscale
Avaya has joined the AWS Partner Network as an AWS Select Technology Partner.
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Avaya revamps Vantage all-in-one meeting solution
Tue 10 Nov 2020
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uc
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collaboration
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avaya
Includes a built-in conferencing camera, wide band audio and four microphones, enabling collaboration without requiring the use of a laptop.
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Avaya turns to NVIDIA AI to enhance video communication platform
Tue 13 Oct 2020
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uc
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video conferencing
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collaboration
Avaya’s cloud collaboration and communication suite Avaya Spaces now has an added touch of NVIDIA’s cloud artificial intelligence (AI) solutions.
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Avaya signs Tradewinds as Master Agent, creates opportunity for Australian channel partners
Thu 27 Aug 2020
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avaya
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channel partners
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tradewinds brokerage
The new Master Agent agreement enables the Tradewinds' specialist channel partners to capitalise on opportunities in the expanding communications and collaboration solutions market.
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Avaya appoints new managing director for ANZ, refines channel program
Thu 20 Aug 2020
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contact centre
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multi-cloud
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avaya
Vatcher, a former Optus VP, will be responsible for expanding the market presence for Avaya’s cloud, remote work and employee experience technologies.
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Avaya brings Device as a Service offering to more businesses around the world
Mon 13 Jul 2020
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crm
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martech
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customer service
Avaya’s Device as a Service offering complements the Avaya Subscription program, which is designed to equip customers with the devices required to maximise the potential of this software, and enabling customers to purchase them in the same flexible, predictable manner.
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CommsPlus signs on as Master Agent for Avaya Cloud Office
Mon 22 Jun 2020
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avaya
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ringcentral
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it distributors
Aims to provide UCaaS to the growing market in Australia and New Zealand as workplaces continue to transform.
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New East Asia and Pacific vice president named for Avaya
Thu 21 May 2020
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contact centre
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avaya
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recruitment
Sami Ammous has been named as the new vice president for Avaya's East Asia and Pacific business, including Australia and New Zealand.
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Avaya recognised for UC excellence by TMC
Tue 21 Apr 2020
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crm
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uc
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cloud
Avaya’s OneCloud ReadyNow private cloud platform won the Unified Communications Excellence Award.
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In times of crisis, collaboration is critical
Mon 23 Mar 2020
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uc
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collaboration
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avaya
Never before has our society been tested as it is right now, writes Jeremy Paton.
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Avaya brings Google Cloud AI capabilities to ANZ contact centres
Thu 20 Feb 2020
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contact centre
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ai
Avaya has launched Google Cloud AI-powered contact centre capabilities in Australia, enabling Australian and New Zealand organisations to deliver automated and assisted customer experiences (CX) for real time intelligence.
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