Singapore workers face trust issues but lead in AI training

The latest 2025 Employee Experience Trends report by Qualtrics reveals significant insights into the working environment in Singapore, highlighting issues of workplace chaos, employee trust in leadership, and the adoption of AI technologies.

The study surveyed over 35,000 participants across 23 countries, including 1,039 respondents from Singapore. It identified a growing divide between company strategies and employee expectations, suggesting employees thrive in workplace cultures that allow them to adapt to customer needs while making a positive societal impact. Dr. Cecelia Herbert, Workplace Behavioural Scientist at Qualtrics, noted, "Over the past few years employees in Singapore and across the globe have been dealing with relentless change. It's no surprise many have reached their breaking point."

Qualtrics found young employees to be among the most engaged demographics in the workforce, yet they exhibit a lower intent to remain with their employers long-term. Dr. Herbert commented, "It's time to end the scapegoating of young employees for workplace woes. These mindsets are crushing the optimism and fresh thinking younger workers bring to the workplace, creating a scenario that benefits no-one." She emphasised the importance of nurturing young talent to foster growth and creativity in the workplace.

The report also highlights how inadequate entry and exit experiences are negatively impacting employee engagement and well-being, potentially damaging organisational reputations. According to Dr. Herbert, "Every organisation's brand and reputation is heavily influenced by the stories people tell about applying for a job and what it was like working there. Getting these first and final impressions right are key strategic levers, but right now they are being overlooked."

Another notable finding is the lack of trust employees have in leadership, with Singapore workers rating their leaders six percentage points lower on trust compared to the global average. Only half of the employees in Singapore feel that their leaders prioritise employee well-being over short-term profits. Dr. Herbert remarked, "The relationship between employees and their leaders is getting more and more tense... While trust is hard to earn and maintain during times of disruption and uncertainty, our study shows its impact is huge on both business and individual outcomes, which is why leaders need to know how to cultivate it in 2025."

Despite these challenges, Singapore appears to be leading globally in AI enablement. The study found that 64% of Singapore employees receive AI training from their organisations, significantly higher than the global average of 52%. Dr. Herbert stated, "Singapore is ahead of the global curve when it comes to AI adoption and enablement, giving the country a significant advantage as it works to cement its position as a world leader in AI." She advised companies to continue prioritising AI ethics and involve employees in shaping the future of work.

The findings from this report underscore the critical need for organisations to align business practices with employee expectations to enhance productivity and well-being, and strategically leverage AI advancements for future gains.