Plaud launches team workspace for workplace conversations

Plaud has launched Plaud Team, a workspace for organisations to capture and organise workplace conversations. The product marks the company's move from individual note-taking into team use.

The new offering targets meetings, phone calls and online discussions, where decisions and next steps are often discussed but not formally recorded. It is available in North America.

Plaud developed the product after seeing its note-taking tools spread within businesses, from startups to large corporations. It now has more than 2 million users globally, and says teams were using its software not only to record notes but also to retain the reasoning behind decisions.

The launch extends Plaud's existing note-taking service from single users to groups. Team workspaces are designed to support deployment, management and collaboration, while notes remain private by default unless users choose to share them.

For employers, the initial version includes centralised billing, user and device management, and workspace controls. Data is encrypted in transit and at rest, while its AI workflows operate with zero data retention and zero training by default.

Plaud also supports regional cloud hosting across the United States, Europe, Singapore and Japan. It cited compliance with standards and frameworks including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA and EN 18031.

Shift in use

The product reflects a broader pattern in workplace software: tools first adopted by individuals can spread into teams before vendors build formal management layers around them. In Plaud's case, organic use inside workplaces revealed demand for shared access to conversational records while preserving individual control.

That places Plaud in a market where businesses are trying to capture more of the information exchanged verbally rather than relying only on documents, emails and manually written minutes. Companies have increasingly adopted transcription and summarisation tools to record meetings, but they also face questions over privacy, storage and access to sensitive discussions.

Nathan Xu, co-founder and chief executive officer of Plaud, framed the product as a way to retain context that often disappears after meetings end.

"Most of the important thinking happens before anything gets written down. It happens in conversations - when people are testing ideas, making sense of problems, and figuring out what to do next. Plaud Team is built to help teams keep that context and build from it. Companies don't run on documents, they run on people, on conversation," Xu said.

Additional collaboration features are due later this year. They are intended to let teams centralise conversation context across an organisation so employees can review what was discussed even if they were not present.

Customer use

Plaud included an early customer account from Benard and Associates, which said the system could help staff preserve detail across interviews, calls and internal discussions. The customer cited both collaboration and professional standards as reasons for using the product.

"In our work, accuracy, nuance, and trust matter in every conversation. Plaud helps my team capture critical details across interviews, calls, and case discussions without losing the human context behind them. With Plaud Team, we'll now have a more structured way to support collaboration across the firm while maintaining the rigor and professionalism our work demands," said Dean Benard, president and chief executive officer of Benard and Associates.

Plaud describes itself as an AI work companion provider and says its products are built around capturing and structuring spoken information. The company combines hardware and software in its wider business, though the new team workspace centres on shared management of conversation records.

Its latest move comes as software groups seek to make AI tools more useful in day-to-day office work by embedding them in routine interactions such as meetings and calls. The challenge for suppliers will be to show that these systems can help businesses retain knowledge without creating new concerns over surveillance, security or ownership of internal discussions.

Plaud Team is designed so users keep control over whether notes are shared, with privacy set as the default.