Medallia, a global leader in customer and employee experience, has announced the appointment of its new Chief Product Officer, Simonetta Turek. With decades of leadership experience and a focus on innovation and customer experience around the globe, Turek will lead product management and design as a member of Medallia's executive team.

Simonetta Turek's track record establishes her as a seasoned executive product leader. She's previously held roles at global technology corporations like Genesys, Nokia, and AWS and most recently served as General Manager of the Customer Experience Products division at Twilio. Her portfolio reflects an impressive background in delivering innovative market solutions.

Joe Tyrrell, CEO at Medallia, voiced his enthusiasm about Turek's addition to the executive team, saying, "By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team. Her passion for customer success, AI, machine learning, and driving results at scale will be invaluable as we accelerate and expand what we bring to our customers. This exciting addition to our leadership team gives us a phenomenal opportunity to create even more competitive advantages for our clients."

Simonetta Turek shared her excitement at stepping into this pivotal role at Medallia and her commitment to delivering high-value product development for their clients. She says, "The customer and employee experience landscape is prime for innovation. Medallia's deep domain expertise, proprietary data, and powerful artificial intelligence give us an incredible opportunity to accelerate that and help the largest companies in the world deliver more personalised experiences for their customers and employees."

Medallia Experience Cloud, the leading enterprise experience platform used by the world's most admired brands, captures signals across various interactions—digital, in-person, contact centre, along with social media, transactional, and operational data—providing insights across the enterprise in real time. It enables everyone, from front-line staff to senior leadership, to make informed decisions and take immediate action, allowing organisations to deliver personalised experiences at scale using Medallia's AI.