Keeper connects Jira workflows with privileged access

Keeper Security has launched two native integrations with Atlassian Jira. The apps connect security incident handling and privileged access approvals inside Jira, while keeping access controls managed in Keeper.

Jira is widely used for issue tracking and operational workflows, and many organisations use it to log and triage security incidents, assign remediation tasks, and document approvals. Keeper is positioning the integrations as a way to connect those workflows with access enforcement that often sits in separate systems.

Security incident response often requires access changes, such as granting temporary access to systems, credentials, or elevated privileges to apply a fix. In many environments, requests and approvals still run through email, chat messages, or manual steps, which can leave gaps in audit records and increase the risk of misdirecting sensitive information.

The launch centres on two apps for Jira Cloud. One targets IT service management use cases, and the other covers access request workflows. Both are built on Atlassian Forge, Atlassian's framework for apps that run in the Jira Cloud environment.

Two integrations

The first is the Jira ITSM integration. It turns security alerts generated by Keeper into Jira issues automatically, reducing manual ticket creation and placing incident records in tools many IT and security teams already use.

Each issue can include event context and structured alert data, intended to speed triage and keep incident information consistent across teams.

The second is the Jira Workflow integration. It links incident tickets and operational tasks with requests for privileged access managed in Keeper, including access to Keeper Vault resources, shared folders, service accounts, and protected systems.

It also supports approvals for Endpoint Privilege Manager, used to manage requests for privilege elevation on endpoints. This puts those approvals in Jira so administrators can review and act on them alongside other work.

The Jira Workflow integration uses Keeper's Commander Service Mode to keep cryptographic operations within the customer's environment and maintain its zero-knowledge security model.

"Security teams don't just investigate incidents in Jira; they also coordinate the access changes required to resolve them," said Craig Lurey, CTO and co-founder of Keeper Security. "This industry-first integration extends privileged access approvals and workflow into the tools that security and IT teams use every day, ensuring that strict encryption controls are still in place."

Access governance

The integrations are designed to keep Jira as the workflow interface rather than the system that enforces access controls. Access enforcement, cryptographic controls, and session auditing remain in Keeper, while Jira records operational steps and approvals.

Access requests can include configurable expiration windows, supporting time-bound access to reduce standing privileges and limit how long credentials or elevated access can be used.

Keeper said the integrations aim to replace side channels such as email approvals and screenshots, link incident response and access remediation in a single workflow, and maintain audit trails across alerts, approvals, and access events. It also positioned the integrations around least-privilege practices across cloud, hybrid, and on-premises environments.

Deployment details

The integrations support both team-managed and company-managed Jira projects. Organisations can map fields to align Keeper alert data and access request workflows with existing Jira configurations, issue types, and prioritisation.

The launch comes as security teams look for tighter integration between detection, response, and access management. Incident response playbooks often require fast changes to permissions and credentials, while governance processes still need documentation and repeatability. Organisations also face pressure to show clear audit trails for privileged access, particularly when incidents require urgent intervention.

Keeper also said the integrations fit within a broader set of connections between its platform and common identity and security tools. It cited integrations with identity providers and single sign-on systems, support for automated provisioning through SCIM, and links with SIEM tools to feed credential and access activity into monitoring and compliance dashboards.

"These integrations reflect Keeper's broader platform strategy," added Lurey. "Security workflows should adapt to how teams work, but enforcement should never be fragmented. Jira is where decisions happen. Keeper is where access is controlled."

The Jira integrations are available now for Jira Cloud environments.