Genetec adds AI tools to speed video incident review

Genetec has added new investigation tools to its Security Centre SaaS platform, aiming to speed up incident review across multi-site environments and mixed camera estates.

The update expands the investigation workflow within the software-as-a-service offering for physical security operations. It targets common barriers in incident review, including fragmented evidence and searches that must be restarted when an enquiry moves across sites or systems.

Large organisations often run security operations across facilities, campuses and regions, and typically use cameras and devices from multiple suppliers. As a result, operators may rely on separate tools and processes as incidents develop, especially when early information is incomplete.

Search and review

The investigation experience is built around a search-led workflow. Genetec has introduced enhanced AI-based natural language search, allowing investigators to enter everyday descriptions-such as an approximate time or a visible clothing detail-and search video feeds across locations and camera brands.

Investigators can refine results using context such as location, nearby activity and the sequence of events. Genetec positions this as a way to reduce time spent scanning footage when an investigation begins with limited detail.

Once relevant footage is identified, a timeline preview can be used to validate and narrow the time window. It lets investigators scan and confirm key moments without loading or reviewing full recordings.

Movement tracking

The new tools also support tracking people, vehicles and objects across scenes. Genetec has added trajectory analysis to visualise movement and show how an event unfolded over time, reducing the need to watch long periods of video when reconstructing an incident.

Other features included in the investigation experience are similarity detection, entry and exit detection, contextual analysis and visual trajectory search. These sit alongside case and evidence management within the same interface.

Case building

As a review progresses, Security Centre SaaS consolidates evidence into a case file. Video clips, snapshots and related material can be organised chronologically, with tags and added context, and presented as a storyboard of the sequence of events.

The platform also adds AI-assisted documentation features, including automated summaries of video clips that investigators can use when recording findings and sharing outcomes with stakeholders.

Genetec described the changes as a move away from closed, single-vendor environments and disconnected investigation tools. "When an incident occurs, security teams must act fast and follow the investigation wherever it leads, even with limited initial details," said Anne-Cécile Millot-Tournier, Product Group Director, Intelligent Automation at Genetec.

"Unlike tools built for closed, single-vendor systems, the new investigation capabilities in Security Centre SaaS are built for enterprise environments, enabling teams to work across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads emerge," said Millot-Tournier.

Workflow integration

The tools are designed to keep evidence, decisions and contextual information connected from the initial report through to case closure, reducing duplicate work as new leads emerge and investigations expand across systems or geographies.

Security staff can also move from live monitoring into an active investigation within a single interface. The workflow covers evidence collection, review and the sharing of findings with internal and external stakeholders.

The new investigation capabilities will begin rolling out to Security Centre SaaS users from February 2026, with additional functions added over time. Genetec says the changes are intended to cut investigation time from hours to minutes while maintaining operator control and transparency in how conclusions are reached.