Yellow.ai stories

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

Yellow.ai has unveiled Analyze, a cutting-edge LLM-powered solution aimed at enhancing customer service by providing deeper insights into bot interactions.

Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.

RingCentral's AI-driven contact centre RingCX sees Australian launch, promising tailored solutions across all business sizes, with a focus on enhanced customer service via omnichannel and integrated capabilities.

Yellow.ai sets eyes on hypergrowth with the appointment of Puneet Arora as its Global President, tasking him with a mission to strategise across global markets and optimise AI-powered customer experiences.

IWD 2024: Leaders urged to prioritise real actions over rhetoric for gender inclusivity, with a call for transparency, target setting, and bias challenging to break the persistent 'glass ceiling'.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

Yellow.ai appoints KT Prasad, former Zendesk leader, as Chief Revenue Officer - International Region, strengthening global market position.

Yellow.ai launches its Dynamic Automation Platform with generative AI, reducing operational costs by 60%. Rebranding includes new logo and website design.

Yellow.ai appoints Surbhi Agarwal as Global Marketing SVP to lead marketing initiatives for the Conversational AI company's global expansion.