Workforce Technology stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
The merged staffing group is tightening regional control as clients demand more blended workforce solutions and AI reshapes service delivery.
Existing Lightning customers will get more than 100 AI enhancements at no extra cost, as Simpro Group widens its field service software push.
The move gives the consumer brand earlier disruption alerts and a shared view of ocean and rail shipments, cutting manual checks and late-delivery fines.
The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.
Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.
Asia-Pacific customers may see sharper sales focus as Workday steps up regional growth efforts under a new president with deep local experience.
Enterprises face rising costs and governance gaps as thousands of AI agents begin operating alongside staff across multiple systems.
The care software provider faces tighter scrutiny and policy change as Daniel Wyner takes over from founder Joseph Mercorella.
The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.
Managers can now get real-time guidance on staff talks and performance decisions as Oracle embeds coaching into its HR software.
Retail and hospitality groups are being offered a single daily briefing to turn scattered site data into faster action on the shop floor.
Canadian contractors could cut payroll errors and compliance risk as Lumber enters a market short of skilled construction workers.
The honour highlights growing demand for HR systems that unite people, payroll and planning data as employers navigate AI-led change.
Frontline employers could cut compliance gaps and manual training admin as Humanforce links AI reporting with automated learning assignments.
The veteran sales chief says biometrics and payroll integration have reshaped workplace systems since he joined Tensor in 1986.
Most factory staff are hearing safety and policy changes only after they take effect, heightening the risk of delays, injuries and resignations.
Rising cost pressures are forcing factories to curb recruitment, even as most turn to AI to streamline operations and protect output.
The Queensland trials suggest drone herding could ease labour pressures on remote cattle stations, while keeping stockmen central to the task.
The cloud migration should cut system overhead and give staff faster access to information as Unison modernises back-office operations across its network.