Verint stories
Verint introduces its enterprise experience management solution
Sat, 17th Jun 2023
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data analytics
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cx
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omnichannel
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Verint empowers contact centre users with engagement data insights
Sat, 17th Jun 2023
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contact centre
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cx
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it automation
Powered by Verint Da Vinci AI, Verint engagement data insights delivers no code, training, or self-service data access 24/7.
Verint Da Vinci AI leverages the latest AI innovations
Sat, 17th Jun 2023
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paas
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cx
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workflow automation
Verint has introduced new Verint Da Vinci AI capabilities built on proprietary and commercially available AI models.
Verint launches open CCaaS platform offering flexibility
Sat, 17th Jun 2023
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contact centre
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paas
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cloud services
Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.
8x8 & Verint combine contact centre & workforce management offerings
Thu, 28th Jan 2021
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uc
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contact centre
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crm
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Verint and Adobe expand partnership to improve customer journey
Wed, 26th Feb 2020
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crm
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cx
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martech
Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys.
Private equity deals in tech sector hit $11.79bn
Thu, 13th Feb 2020
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instructure
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verint
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logmein
Verint Systems, LogMeIn and Instructure were among the top deals secured in the month.
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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contact centre
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crm
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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contact centre
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.
Microsoft and CyberArk lead GlobalData identity management theme
Mon, 19th Aug 2019
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microsoft
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pam
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symantec
Both companies gained the highest score for the identity management theme in GlobalData’s Thematic Scorecard for the security software sector.
Tech/talent combo key to solving underemployment, says Verint
Thu, 11th Jul 2019
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crm
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cx
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martech
IT and HR leaders must work more closely together to redefine the future workforce in order to keep the Aussie job market from collapsing.
Verint takes two Frost & Sullivan honours
Tue, 9th Oct 2018
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bi
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big data
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contact centre
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
Verint takes CX to new heights with in-demand AQM solution in APAC
Thu, 12th Jul 2018
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crm
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contact centre
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cx
There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.
Verint named in second Gartner Magic Quadrant this year
Wed, 6th Jun 2018
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contact centre
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gartner
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verint
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Thu, 27th Apr 2017
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crm
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cx
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martech
An exceptional customer experience is crucial to establishing a powerful brand reputation.
Verint takes home leader spot in Gartner's latest Magic Quadrant
Thu, 26th Jan 2017
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gartner
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verint
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gartner magic quadrant
Workforce engagement management solutions expand on the already mature workforce optimisation.
ANZ businesses missing the human touch in digital society, report finds
Mon, 14th Nov 2016
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crm
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martech
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customer service
"There’s a noticeable disconnect between the investment decisions of Australian & New Zealand businesses and the wants and needs of their customers."
Enfal threat still causing havoc to businesses after seven years of mayhem
Tue, 19th Jul 2016
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malware
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verint
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cyber attacks
Verint Systems highlights the continued threat of the Enfal malware, which has been lurking since 2004 but has been most active over the last 7 years.
Oracle appoints Brian Donn as head of CX Cloud Applications Business
Thu, 14th Jul 2016
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cx
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martech
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oracle
Brian Donn will head Oracle's CX Cloud Applications Business across the Asia Pacific region to drive revenue growth and CX market share.
Verint and Squiz partner up, target government bodies
Thu, 21st Jan 2016
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contact centre
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digital transformation
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government
“Digital transformation is a journey. There’s a lot more governments can learn from the experience of other industries."
Veridian Solutions expands Verint workforce optimisation and speech analytics in the cloud
Tue, 15th Sep 2015
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contact centre
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nz
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veridian
Australian business solutions firm Veridian Solutions has today announced it is offering Verint Systems solutions to its Australian customers.