Telephony stories

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.

Peak Insight successfully deploys a Webex Calling and Contact Centre solution for Opal Packaging Australia in a significant managed services agreement.

Investing in a solution that can support your telecommunication requirements both now and in the future is crucial.

During the pandemic, WEHI and ALE collaborated closely to enable flexible and remote working from anywhere, including from home.

Netpoleon appoints new Country Manager for NZ and Islands, DJ Lamba, to lead expansion in New Zealand, building teams and partnerships. #technews.

Likewize acquires Optus subsidiary and secures 15-year partnership, expanding its device insurance services in Australia.

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

As part of his new role, Henderson will oversee the execution of Microsoft Teams cloud telephony deployments, from initial planning to project delivery.

Lightwire Business offers a Teams Calling solution that scales without the per-user charge model, making it more cost-effective for businesses.

8x8 has added Voice for Microsoft Teams to enable enterprise cloud telephony, keeping the Teams experience unchanged for end users.

Unified Communications as a Service (UCaaS) and hosted IP telephony in Asia Pacific is growing due to security and reliability concerns, says Frost - Sullivan.

Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.

Taiwanese rubber giant teams up with Dimension Data to upgrade its Internet telephony infrastructure, aiming to improve efficiency and collaboration.

New Zealand Police introduce round-the-clock non-emergency phone service to improve connection and trust with the public.

The extended partnership builds on the work Dimension Data is already doing with NZ Police across networking and other key programmes of work.

Asia Pacific is set to become the growth engine for ALE, with ANZ leading the way, as local companies seize the opportunity to buy business outcomes.