Telephony stories

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

Journey Beyond deploys RingCentral-powered cloud stack and in-house AI chat to run South Australia’s new Monarto Safari Resort in four months.

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

Yealink’s WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

Odigo’s takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

Salesforce and Google deepen AI partnership with Agentforce 360, integrating Gemini Enterprise to boost productivity and streamline workflows across Google Workspace.

Austin Technology has acquired Perth-based Lumity to bolster AI, automation, cloud, and telephony services for Australian businesses, expanding its tech capabilities.

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

Alcatel-Lucent Enterprise has won the Best Use of Telephony / Unified Communications in Cloud Computing at the 2024/25 Cloud Awards, showcasing excellence in innovation.

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

RingCentral has been named a Leader in the 2024 Gartner Magic Quadrant for UCaaS for the tenth consecutive year, showcasing exceptional innovation and reliability.

Meals on Wheels SA upgrades to RingCentral UCaaS, saving 30% in telecom costs while integrating paper-based fax services to accommodate tech-shy volunteers.

University Hospitals of Derby and Burton NHS Trust partners with Cinos to launch cloud-based telephony service improving cross-site communication and collaboration.

New research reveals the global unified communications market will soar from USD $48.1B in 2021 to USD $187.6B by 2031, driven by digital transformation and remote work trends.

IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.

In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.

With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.

Green Insurer partners with IPI to implement omnichannel contact via IPI's cloud-based CCaaS, ElasticCX, enhancing customer service.