Support stories - Page 4

Recent client experience and conversations with peers have indicated that the needs of business teams are changing.

Global financial crime prevention experts, SEON, hired Matt DeLauro as its new CRO to help prevent financial crime and support businesses.

Microsoft announced it has ended support for Office 2013 as of April 11, 2023, resulting in some IT administrators scrambling to upgrade.

The pure pursuit of productivity has often come at a cost to employees and companies. Enter sustainable productivity, a better way to do productivity.

The campaign to encourage girls into STEM subjects is an admirable one, but there's more to gender equity than education alone.

Have the confidence to step up and you'll inspire other women to do likewise, writes Jamf's Senior Manager Customer Success APAC, Melissa Antoine.

This year's theme challenges us to deepen our understanding and use it to cultivate a more inclusive and supportive ecosystem.

The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.

Product updates include AI-powered support features to help agents improve response times, and embedded AI to help sales and marketers increase productivity.

Pete Shah has been appointed as Nuspire's Chief Revenue Officer, tasked with driving growth and leading all field operations including sales and partnerships.

Jeff Connolly appointed CEO of Thales Australia, taking the reins from retiring CEO Chris Jenkins, effective September 1, 2022.

11:11 Systems has appointed Marc Beder as APAC regional director, following their acquisition of iland; he'll lead all business activities in the region.

Kinly, a leading video collaboration services provider, has appointed Tom Martin as its new CEO to further develop the company's impressive growth.

Ribbon Communications partners with Microsoft to support Operator Connect Accelerator for Microsoft Teams, simplifying access to telecom services.

Migrating to the cloud? This article explores the advantages and drawbacks of free migration tools from Microsoft and Google compared to third-party solutions.

The investment focuses specifically on social impact and sustainability, by helping APAC businesses scale emerging solutions and business models.

Juniper Networks unveils AI-driven support solution, Juniper Support Insights, to improve network efficiency and provide actionable insights.

Cato Networks launches channel accreditation for SASE support and appoints Anthony D'Angelo to executive team.

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.