Support stories

"Since the launch of Microsoft Operator Connect, we have worked closely with Microsoft to build out our expertise and infrastructure to support the service."

Additional updates include further investment into channel leadership and teams, new incentive programs, and evolved tools for ease of engagement.

The road to the cloud follows two common paths: via economic first-party migration tools from public cloud providers or third-party solutions from specialist vendors.

The Logitech Select service will encompass an all-in-one service plan that ensures video collaboration solutions are available when teams need them the most.

The investment focuses specifically on social impact and sustainability, by helping APAC businesses scale emerging solutions and business models.

Digital transformation in Australian and New Zealand (A/NZ) is continuing to accelerate, but gaps remain in digital skills development support for higher education faculties.

Juniper Networks has released a new support solution driven by artificial intelligence, designed to deliver holistic visibility and insights across its entire Junos portfolio.

The company has announced its new global channel sales and business development vice president, as well as a new programme which accredits partners to deliver technical support services.

CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.

Rimini Street seeks a further US $41.3m in appeals after Court rules third-party support is in lawful competition with direct maintenance services.

“The Pioneer programme expands our focus and investment by collaborating with regional partners who hold deep domain expertise in applications.“

Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.

Comodo says the 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service.

Rackspace will offer 24x7 operational support and expertise for the solution, with support for deployments and the associated workloads.

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

Check Point has announced a new Technical Assistance Centre (TAC), 24x7 Incident Response Services for customers & channel partners in the ANZ region.

"With 12 data centres worldwide and over a million paid users, Intermedia is well-positioned to continue expanding our global reach."

Trend Micro has discovered two new, critical vulnerabilities affecting QuickTime for Windows, which Apple will no longer be supporting.

“With our expanded offerings, we’re able to deliver new levels of choice, business productivity, and hyperconvergence return on investment."

Alpha, Bravo, Charlie to the rescue. No, these aren’t superheroes who specialise in communication, they are none other than the first three letters of the phonetic alphabet.