Digital Transformation / DX
Artificial Intelligence / AI
Internet of Things
Analysis: AI the way of the future for modern contact centres
According to a new analysis from NICE, AI technology is going to be the future of the modern contact centre.
New algorithm looks to help streamline data restoration of event logs
New tertiary research out of Korea has led to the development of an algorithm capable of streamlining the restoration of event data logs.
No-code digital customer journey platform EasySend has launched in Australia and New Zealand
No-code digital customer journey platform EasySend has launched in Australia and New Zealand, with plans to target the wider JAPAC market.