Steve Watt stories

Steve Watt is an author who focuses on the intersection of technology and customer service, bringing insights into how advancements in software can enhance user experiences. His recent stories highlight the integration of tools that aim to improve operational efficiency in contact centres.

Through his account of MaxContact's partnership with Avoira, readers can learn about the significance of speech analytics in understanding customer interactions and driving better service outcomes. Watt's exploration of this partnership provides a valuable look at how technology can be leveraged to enhance customer support.

In another of his articles, Watt discusses Gigamon's new capabilities with GigaVUE 6.0. This piece sheds light on the evolving landscape of security in network operations, emphasizing the importance of democratising security delivery in today’s complex digital environment. Readers can gain insights into the critical role of innovation in safeguarding cloud and networking systems.