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Service management stories

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Syspro & SugarCRM link ERP & CRM for manufacturers

Last week
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service management
Syspro and SugarCRM unveil Sugar for Syspro, an integrated ERP-CRM tool aimed at simplifying sales and shop-floor alignment for manufacturers.
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VOSS adds AI, security & DEM to workplace platform

Last week
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service management
VOSS launches v25.3 of its workplace platform, boosting AI assistant Wingman, Microsoft 365 security, Teams insights and DEM capabilities.
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xtype sees surge in demand for ServiceNow governance

Last week
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service management
xtype sees demand surge as global firms race to tighten ServiceNow governance and prepare AI-driven change across sprawling estates.
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Jamf named leader in multiple IDC UEM MarketScape reports

Last month
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service management
Jamf has been named a leader in three IDC MarketScape unified endpoint management reports, reinforcing its Apple-first device strategy.
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Omada unveils AI identity governance plan & MCP tool

Last month
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service management
Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.
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Veeam brings integrated data resilience to ServiceNow

Last month
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service management
Veeam launches a ServiceNow app that embeds backup, recovery and compliance workflows for regulated industries at no extra cost.
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LevelBlue adds unlimited Tenable scans to USM platform

Last month
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service management
LevelBlue bakes unlimited Tenable-powered vulnerability scans into its USM platform, promising broader exposure management at no extra cost.
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ServiceNow buys Moveworks to build AI ‘front door’

Last month
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service management
ServiceNow buys AI assistant specialist Moveworks to create a single conversational ‘front door’ into automated workflows across the enterprise.
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SonicWall rolls out AI chat & tools for self-service

Last month
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service management
SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.
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HCLSoftware unveils BigFix SRO model with Agentic AI

Last month
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service management
HCLSoftware has introduced a BigFix Secure Resilient Operations model with Agentic AI to unify IT and security on a single cloud-native platform.
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Keeper links identity security alerts into ServiceNow

Last month
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service management
Keeper links its identity and privileged access alerts into ServiceNow, giving security teams real-time, centralised incident response.
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Accenture & Snowflake launch joint AI data unit

Last month
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service management
Accenture and Snowflake form a 5,000-strong AI data unit for enterprises, with Caterpillar among early clients and a new global CoE planned.
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AI-led workplaces twice as likely to beat revenue goals

Last month
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service management
Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.
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Expereo to manage Kingspan Light, Air + Water network

Last month
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service management
Expereo wins global deal to unify Kingspan Light, Air + Water’s network across 100 sites, replacing fragmented local connectivity setups.
London it operations room wall dashboards team monitoring success

ControlUp named Gartner Customers’ Choice for DEX

Last month
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service management
ControlUp named a 2025 Gartner Customers’ Choice for DEX tools, scoring 4.8/5 with 94% of customers willing to recommend its platform.
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Radiant Logic unveils AI-driven platform for advanced identity security

Last month
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service management
Radiant Logic launches AI-driven RadiantOne platform update, enhancing identity security with real-time remediation and continuous risk monitoring across systems.
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CGI & Freshworks partner to deliver AI service tools in UK

Last month
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service management
CGI and Freshworks partner to provide AI-driven service tools targeting UK mid-market and public sectors, focusing initially on education and policing.
Main service delivery centre orient technologies limited

Orient Technologies opens Turbe centre with AI-powered SOC & NOC

Last month
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service management
Orient Technologies has launched a new Turbe centre in Navi Mumbai, featuring AI-powered SOC and NOC to enhance 24/7 IT monitoring and cybersecurity services.
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Atlassian cloud apps now available on AWS Marketplace globally

Last month
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service management
Atlassian’s cloud apps, including Jira and Confluence, are now globally available on AWS Marketplace, streamlining enterprise procurement across 150+ countries.
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Westcon-Comstor expands NZ portfolio with Ivanti agreement

Last month
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service management
Westcon-Comstor has partnered with Ivanti to distribute its IT and security software across New Zealand, enhancing offerings for local channel partners.