Omer Minkara stories
NICE CXone Summer 2023 release to deliver CX at scale
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
NICE launches Enlighten AutoSummary to deliver seamless CX
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
NICE infuses voice of customer capabilities with artificial intelligence
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.