NLP / Natural language processing stories - Page 4
GCloud updates capabilities with Anthos enhancements
Mon, 31st Aug 2020
#
cloud services
#
managed services
#
hybrid cloud
Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
AWS Contact Lens for Connect set to arrive in ANZ
Mon, 27th Jul 2020
#
crm
#
bi
#
cloud services
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
ASC launches compliance recording solution for Teams
Tue, 12th May 2020
#
cloud services
#
uc
#
microsoft
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Chch voicemail-to-text startup eyes global market
Tue, 11th Feb 2020
#
nlp
#
voicemail
#
vxt
The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.
Nine reasons to launch an intelligent chatbot
Wed, 20th Nov 2019
#
contact centre
#
martech
#
voip
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Nuance releases med-tech speech recognition in Aus
Tue, 20th Aug 2019
#
ai
#
mental health
#
dragon naturally
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
Gartner’s top 10 data and analytics trends for 2019
Mon, 18th Feb 2019
#
bi
#
big data
#
data analytics
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How Tableau aims to make data analytics more accessible
Thu, 14th Feb 2019
#
big data
#
bi
#
data analytics
Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
ABBYY brings AI to Quanton’s RPA solutions
Thu, 14th Feb 2019
#
ml
#
rpa
#
ai
Quanton partners with ABBYY to turbocharge Kiwi businesses with advanced AI-driven document processing.
The AI difference: How chatbots gain and retain customers
Thu, 17th May 2018
#
martech
#
chatbots
#
contact centre
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
How AI is changing marketing exponentially - Gartner
Wed, 16th May 2018
#
martech
#
cx
#
ai
AI reshapes marketing with bespoke customer experiences and real-time personalisation, says Gartner.
NLP ready to roll into home and work
Mon, 26th Mar 2018
#
cloud services
#
uc
#
wfh
UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
Microsoft reaches historic AI milestone in Chinese-English language translation
Tue, 20th Mar 2018
#
microsoft
#
ml
#
ai
Microsoft AI reaches parity with humans in Chinese-English news translations.
Callaghan Innovation awards R&D grant to AI startup
Wed, 7th Mar 2018
#
ml
#
contact centre
#
martech
Ambit's AI tech venture lands coveted R&D grant after just ten months in business.
Gartner’s ten predictions for smartphone AI developments
Mon, 8th Jan 2018
#
smartphones
#
technology gifts
#
vr
AI in phones key for market lead, says Gartner; 80% to have AI by 2022, aiding user experience.
AWS brings Alexa to the enterprise with Alexa for Business
Fri, 1st Dec 2017
#
hyperscale
#
public cloud
#
cloud services
The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Fri, 20th Oct 2017
#
contact centre
#
crm
#
cx
Lifebroker's chatbot Alfred brings round-the-clock life insurance quotes to Facebook.
Spark Digital new head of marketing a 'real coup'
Fri, 23rd Jan 2015
#
saas
#
bi
#
big data
Mark Redgrave's appointment as Spark Digital's new marketing chief heralds a major win, armed with prolific international and tech expertise.