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Knowledge Management stories

TeamViewer adds automations to cut repeat IT fixes
IT Automation

TeamViewer adds automations to cut repeat IT fixes

IT teams could cut repeat fixes as TeamViewer links validated resolutions to automated workflows and a single review workspace.

By Raphael Veloso • 4 min read • Last month
Dodge AI raises USD $2.65 million for enterprise maintenance
Digital Transformation

Dodge AI raises USD $2.65 million for enterprise maintenance

The funding will help automate a USD $600 billion maintenance burden that leaves large firms reliant on consultants and ageing know-how.

By Sofiah Nichole Salivio • 4 min read • Last month
Asia Pacific industrial AI held back by skills shortages
Digital Transformation

Asia Pacific industrial AI held back by skills shortages

Workforce readiness is becoming the main obstacle as industrial firms in Asia Pacific race to use AI without losing vital site expertise.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Microsoft adds Copilot Home, Code & Autopilot tools
Software-as-a-Service

Microsoft adds Copilot Home, Code & Autopilot tools

Businesses will be able to control AI bills more tightly as Microsoft folds chat, coding and autonomous agents into one Copilot app.

By Raphael Veloso • 4 min read • Last month
RecordPoint & Informotion team up for data governance
Software-as-a-Service

RecordPoint & Informotion team up for data governance

Budget-conscious agencies can keep legacy records in place while tightening privacy controls and speeding up stalled AI projects under the partnership.

By Sofiah Nichole Salivio • 4 min read • Last month
Josh Bersin launches Jupiter for Galileo HR assistant
Software-as-a-Service

Josh Bersin launches Jupiter for Galileo HR assistant

It aims to cut hallucinations and give HR teams faster, cited answers inside Copilot, Workday and other workplace systems.

By Sofiah Nichole Salivio • 5 min read • Last month
Ropes & Gray teams with OpenAI on due diligence AI
Digital Transformation

Ropes & Gray teams with OpenAI on due diligence AI

Deal teams could get issue-level diligence reports in hours as the law firm builds an OpenAI-powered tool for review under tight deadlines.

By Sean Mitchell • 4 min read • Last month
Ropes & Gray develops OpenAI tool for deal diligence
Generative AI

Ropes & Gray develops OpenAI tool for deal diligence

Deal teams could get issue-level diligence reports in hours, as Ropes & Gray and OpenAI test AI that still requires lawyer oversight.

By Mara Sugue • 3 min read • Last month
Certinia expands Veda AI for professional services
Software-as-a-Service

Certinia expands Veda AI for professional services

Only 20% of services and IT leaders say AI beat expectations, prompting Certinia to add 14 agents to target clearer returns.

By Raphael Veloso • 5 min read • Last month
UiPath launches Cartographer to map enterprise work
Software-as-a-Service

UiPath launches Cartographer to map enterprise work

The software aims to cut the manual effort of documenting workflows before automation projects, while keeping process records aligned with day-to-day practice.

By Raphael Veloso • 4 min read • Last month

Stories from Other Regions

Knowledge Management stories

Air IT launches AI services to close SME decision gap
Digital Transformation

Air IT launches AI services to close SME decision gap

SMEs under pressure to prove returns from AI can now tap pre-built agents and workshops aimed at turning pilot projects into measurable gains.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Selling a business shouldn't mean drowning in documents
Document Management

Selling a business shouldn't mean drowning in documents

Hidden paperwork is slowing sales and creating deal risk, even as AI tools promise faster due diligence without exposing sensitive data.

By Justin Smith • 4 min read • Last month
TeamViewer adds automations to speed endpoint fixes
Software-as-a-Service

TeamViewer adds automations to speed endpoint fixes

IT teams could cut repetitive support work as validated fixes are turned into automated workflows for recurring endpoint faults.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Brackett opens index to test AI agents' effectiveness
Software-as-a-Service

Brackett opens index to test AI agents' effectiveness

Businesses trialling AI agents now have a public benchmark to judge whether they can handle exceptions, learn and stay reliable in operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Fragmented workplace chats cost Australia AUD $4.46 billion
Software-as-a-Service

Fragmented workplace chats cost Australia AUD $4.46 billion

Australian workers are losing more than 75 million hours a year to scattered messages, eroding productivity and adding to business costs.

By Mara Sugue • 5 min read • Last month
Author-it demo shows AI clashes in regulated sectors
Software-as-a-Service

Author-it demo shows AI clashes in regulated sectors

In regulated industries, conflicting document versions can turn AI answers into audit risks, service errors and costly rechecks.

By Raphael Veloso • 4 min read • Last month
Accrual launches Arc AI agent platform for accountants
Software-as-a-Service

Accrual launches Arc AI agent platform for accountants

It targets a common gap in accounting workflows, automating multi-step jobs across existing systems while keeping practitioners in control.

By Karen Joy Bacudo • 4 min read • Last month
Air IT launches AI services for SMEs lacking plans
Digital Transformation

Air IT launches AI services for SMEs lacking plans

Many SMEs are delaying AI adoption, leaving them exposed to lost productivity as Air IT's new services aim to turn pilots into practical use.

By Joseph Gabriel Lagonsin • 5 min read • Last month