Knowledge Management Stories - Page 11

Global Stories

Knowledge Management stories

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026

Data Analytics

Leaders use AI mainly for routine tasks, survey finds

Most executives still rely on artificial intelligence to draft emails and summarise documents, despite rising confidence and training uptake.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026

Digital Transformation

AI summaries overtake workplace communications, Fresh says

Employees are increasingly seeing company news through AI first, raising concerns that automated summaries are stripping out tone and context.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 19th May 2026

AIOps

Redis launches Iris platform to fix AI agent context

Production AI agents often fail on stale or fragmented data, and Redis is betting its new Iris platform can fix that runtime gap.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026

Private Cloud

OpenAI & Dell partner on Codex for on-premises firms

It could ease adoption for regulated firms keen to keep sensitive data and workloads inside existing Dell systems.

By Mark Tarre • 3 min read • Tue, 19th May 2026

Unified Communications

Zoom expands My Notes & search across workplace apps

The update aims to cut lost action items by linking meetings, in-person chats and workplace systems across Zoom, Teams, Google Meet and more.

By Sean Mitchell • 3 min read • Tue, 19th May 2026

Unified Communications

Zoom expands AI access to meeting data in third-party tools

Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.

By Mark Tarre • 4 min read • Tue, 19th May 2026

Data Analytics

Dust raises USD $40 million for workplace AI platform

The funding highlights growing demand for AI systems that plug into shared company workflows, with Dust already used by 3,000 organisations.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026

Software-as-a-Service

CortexForge unveils client-owned systems inside Microsoft

The consultancy says its approach keeps records and governance inside existing Microsoft tools, reducing reliance on outside vendors and scattered spreadsheets.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 19th May 2026

Data Analytics

Glean says remote MCP server beats rivals in tests

Better search design could cut AI costs and improve accuracy at work, as Glean says its remote MCP server outperformed rival tools.

By Mark Tarre • 4 min read • Sat, 16th May 2026

Software-as-a-Service

iManage launches MCP Server to link content with AI

The new server could cut integration work for firms using several AI tools, while keeping sensitive documents governed inside iManage.

By Sofiah Nichole Salivio • 4 min read • Sat, 16th May 2026

Software-as-a-Service

Foxit launches document management system in PDF tools

Businesses could cut retrieval times and compliance risks as Foxit adds cloud-based document storage, search and governance to its PDF tools.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 15th May 2026

Document Management

Author-it launches AION JSON format for enterprise AI

The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.

By Mark Tarre • 3 min read • Fri, 15th May 2026

Digital Transformation

Boomi & Guru launch AI data partnership for agents

Businesses could get more reliable AI answers as verified knowledge is linked with live enterprise data across Boomi and Guru's platforms.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 15th May 2026

Customer Experience

Responsive links ChatGPT & Copilot to approved content

The move lets sales teams answer customers faster in AI tools while keeping responses tied to vetted company content and audit trails.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 15th May 2026

Document Management

Foxit launches document management system in PDF tools

Businesses can cut document retrieval times and admin overhead as Foxit folds storage, search and governance into its PDF tools.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 15th May 2026

Document Management

Plat4mation rolls out Luminance across 13 countries

As contract volumes rose, the consultancy turned to AI to speed reviews, cut missed risks and keep legal oversight consistent in 13 markets.

By Sean Mitchell • 4 min read • Thu, 14th May 2026

Stories from Other Regions

Knowledge Management stories

Enterprise Resource Planning

RWS opens Adelaide office with state government win

The contract gives the group its first dedicated foothold in Australian government and regulatory content as states modernise aging legislative systems.

By Sean Mitchell • 4 min read • Tue, 19th May 2026