IT service management (ITSM) stories - Page 3

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

GitLab expands its MSP partner programme to deliver agentic AI-powered DevSecOps as a managed service with strict data sovereignty controls.

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

Most big firms use AI, yet only 12% run truly continuous AI-led IT operations, missing speed, security and architecture gains.

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

CompTIA unveils AI Help Desk Essentials course to train frontline IT support teams in safe, effective use of generative AI chatbots.

New Relic launches an agentic AI platform and SRE Agent to shift observability from reactive monitoring to automated incident resolution.

When cyber attacks slip through defences, recovery readiness - not just prevention - decides whether your organisation bends or breaks.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

Hexnode embeds its upgraded Genie AI into the UEM console, letting admins query inventory, execute device commands and automate fixes in chat.

Governance gaps and tool sprawl are stalling Microsoft automation at scale, with most large IT teams lacking control, visibility and integration.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

Gartner names Komodor a Representative Vendor in its AI SRE tooling guide, as it predicts 85% of enterprises will adopt such tools by 2029.

ScienceLogic launches Skylar Advisor, an AI-native IT ops assistant that proactively surfaces guidance and prioritises actions in real time.

ControlUp names Gadi Feldman chief product officer and Bob Johnson SVP alliances to drive product innovation and partner-led global growth.

Highlight names Martin Saunders CEO as founder Richard Thomas becomes Chairman in leadership reshuffle to drive partner-led growth.

South Korea's LF picks Rimini Street to support SAP and Oracle systems, cutting maintenance spend and boosting data centre move resilience.