IT service management (ITSM) stories - Page 2
Ivanti named leader in the 2022 Gartner Magic Quadrant
Fri, 4th Nov 2022
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ai
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ml
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itsm
Ivanti, the Neurons automation platform provider, is recognised for its completeness of vision and ability to execute IT service management (ITSM) tools.
Eradicating ‘App Fatigue’ and retention problems through implementing no-code ITSM
Fri, 23rd Sep 2022
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apm
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low-code
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software development
Almost always, simplicity is best. Intuitive designs and practical workflows are the keys to preventing fatigue.
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SmartBear appoints Anthony Bryce as product management vice president
Fri, 26th Aug 2022
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ai
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cybersecurity
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software development
Jim Wu and Anthony Bryce have been hired as AI and data science VP and product management VP, respectively, at SmartBear Innovation Labs.
IT service teams still struggling two years into pandemic
Fri, 29th Apr 2022
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uc
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network infrastructure
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martech
Organisations are facing new challenges in IT service management as hybrid working becomes the norm, according to a survey by ManageEngine.
Airwallex makes key leadership hires, growing US team
Wed, 9th Feb 2022
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fintechs
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finance, leasing & rental
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itsm
Global fintech platform, Airwallex, has added two essential senior hires to its leadership team, expanding the company’s presence in the US.
Empired wins $59M, multi-year contract with Water Corporation
Wed, 2nd Feb 2022
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workplace
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itsm
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empired
Empired lands AU$59m contract with Water Corporation for digital workplace and infrastructure managed services.
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
Mon, 13th Sep 2021
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manageengine
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servicedesk plus
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gartner
ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.
Ivanti launches IT service desk integration with Citrix Workspace
Wed, 16th Jun 2021
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virtualisation
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daas
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itsm
Service desk and IT teams can now create and manage service requests and incidents within the Citrix Workspace console.
Transitioning from ITIL v3 certification to ITIL 4
Thu, 8th Apr 2021
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it services
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itsm
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lumify
ITIL v3 exams and training will soon be discontinued as AXELOS transitions to ITIL 4. Find out how to update your certification.
Ivanti extends ESM automation capabilities with latest additions
Fri, 27th Nov 2020
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itsm
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ivanti
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automation
Ivanti has made additions to its Enterprise Service Management (ESM) portfolio, with greater automation capabilities between service management and SecOps.
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
IT service management remains effective in remote working environments - survey
Mon, 20th Jul 2020
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hybrid & remote work
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manageengine
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itsm
72% of IT professionals say IT service management remains effective in remote working, according to a survey by ManageEngine.
IT services industry to have a 'dismal' 2020
Mon, 11th May 2020
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uc
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hybrid & remote work
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contact centre
New research from GlobalData suggests the impact of COVID-19 and the great shift to remote working does not bode well for the industry.
Axios Systems bolsters University of Canterbury's IT service management
Thu, 26th Mar 2020
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it services
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itsm
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axios systems
The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
ManageEngine expands ESM capabilities for on-premise environments
Thu, 10th Oct 2019
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manageengine
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itsm
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zoho
ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.
Interview: Ivanti 'gets serious' about Kiwi market
Fri, 8th Sep 2017
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cybersecurity
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landesk
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itsm
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
emt Distribution adds Matrix42 to cyber security portfolio
Wed, 5th Jul 2017
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nz
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support
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cloud services
emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.
YOU'RE INVITED: Fresh way to master IT service management
Mon, 8th May 2017
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crm
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martech
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itsm
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
Fri, 21st Apr 2017
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apm
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devops
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cybersecurity
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Fri, 9th Oct 2015
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cloud services
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itsm
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naming conventions
Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.