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IT service management (ITSM) Stories - Page 2

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IT service management (ITSM) stories

IT teams wary as automation races ahead, SolarWinds says
Data Protection

IT teams wary as automation races ahead, SolarWinds says

Data privacy and accuracy fears are slowing uptake as nearly half of IT professionals question AI tools now entering their workplaces.

By Sofiah Nichole Salivio • 3 min read • Last month
Experian & ServiceNow partner on agentic AI workflows
Data Protection

Experian & ServiceNow partner on agentic AI workflows

The tie-up could help regulated firms move AI agents from pilots to live workflows, using trusted data for checks, approvals and governance.

By Mark Tarre • 4 min read • Last month
Zendesk launches AI-driven autonomous service workforce
Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last month
Zoom expands AI access to meeting data in third-party tools
Unified Communications

Zoom expands AI access to meeting data in third-party tools

Workers can now pull Zoom meeting notes and transcripts into ChatGPT, Claude and Codex, reducing the need to hunt across systems.

By Mark Tarre • 4 min read • Last month
Freshworks launches Freddy AI Agent Studio for service
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for service

Longer after-hours waits for IT help could ease as the new studio lets firms build no-code agents for tasks across Teams, Slack and portals.

By Sofiah Nichole Salivio • 4 min read • Last month
Tanium launches Atlas in APAC to speed IT response
Endpoint Protection

Tanium launches Atlas in APAC to speed IT response

Faster cyber attacks are forcing IT and security teams to act more quickly across large endpoint estates as Tanium expands its AI platform in APAC.

By Sean Mitchell • 4 min read • Last month
CloudBolt adds MCP support to cloud management platform
Virtualisation

CloudBolt adds MCP support to cloud management platform

Enterprises can now let AI agents handle approved infrastructure tasks in CloudBolt CMP while keeping permissions and audit controls in place.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Atera offers fee-free Robin if AI misses support target
Digital Transformation

Atera offers fee-free Robin if AI misses support target

Atera will waive all fees for Robin if the autonomous IT agent fails to resolve 50% of targeted technical tickets within 90 days.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Acceldata & ServiceNow tie data quality to AI workflows
Hybrid Cloud

Acceldata & ServiceNow tie data quality to AI workflows

Businesses using AI agents may gain faster issue resolution as Acceldata’s quality scores feed into ServiceNow workflows and incident handling.

By Joseph Gabriel Lagonsin • 5 min read • Last month
KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • Last month
ServiceNow unveils Otto & expands AI Control Tower
Digital Transformation

ServiceNow unveils Otto & expands AI Control Tower

The move aims to help enterprises govern AI tools across clouds and systems as they wrestle with rising risk, complexity and automation.

By Sofiah Nichole Salivio • 5 min read • Last month
Tanium & ServiceNow launch autonomous IT product
Digital Transformation

Tanium & ServiceNow launch autonomous IT product

Live endpoint data will now feed ServiceNow workflows, aiming to cut incident response times and automate patching across large fleets.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Extreme expands AI networking platform with Agent ONE
Firewalls

Extreme expands AI networking platform with Agent ONE

Customers can now manage mixed-vendor networks and security from one platform as Extreme adds third-party device support and AI agents.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HPE adds autonomous networking functions to Mist & Aruba
Firewalls

HPE adds autonomous networking functions to Mist & Aruba

Automatic remediation and capacity tuning in HPE Mist and HPE Aruba Central aim to cut outages and lighten IT teams’ workload.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Tanium, ServiceNow launch autonomous IT operations tool
Software-as-a-Service

Tanium, ServiceNow launch autonomous IT operations tool

The tie-up aims to cut investigation times and patching errors by feeding live endpoint data into ServiceNow workflows and AI agents.

By Joseph Gabriel Lagonsin • 4 min read • Last month

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IT service management (ITSM) stories