ITSM / IT service management stories - Page 2
Axios Systems bolsters University of Canterbury's IT service management
The University of Canterbury has replaced its IT service management software to address inefficiencies and improve user experience.@axiossystems.
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine's ServiceDesk Plus adds ESM, unifying service desks for businesses with new on-premise features.
Interview: Ivanti 'gets serious' about Kiwi market
After opening its first NZ office and signing Duo, Ivanti’s Michael Bosnar outlines his plans and the security and ITAM opportunities for resellers.
emt Distribution adds Matrix42 to cyber security portfolio
emt Distribution partners with Matrix42, enhancing cyber security with advanced workspace management tools in ANZ.
YOU'RE INVITED: Fresh way to master IT service management
They have one goal: make it easy for brands to talk to customers and easy for users to get in touch with businesses.
Why stakeholder collaboration is key to your cloud success
However, adoption of the cloud often starts with the infrastructure team and fails to bring other key teams along on the journey.
Moving from blame to predictability – Service Modelling
Grant Scurrah's Your SMP Service Modelling offers a solution to implementation delays and inefficiencies in new IT tools and cloud migration.
Is SIAM the white knight for IT service management?
Businesses may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure, but SIAM could be the solution.
Your Invite: IT Service Management Forum heads to Wellington
This year the IT Service Management Forum New Zealand chapter will be celebrating its 10th annual conference in Wellington. The event takes place May 5-7.
Need headspace to think about your IT Service Strategy?
Join the IT Service Management Forum (itSMFnz) three-day conference with Keynote presentations, speakers, workshops and social events.
The Global Financial Crisis was bloody good for business – Ipswitch
Ipswitch thrives amidst the Global Financial Crisis, proving calamity spells opportunity for savvy tech vendors.
CIO? You need to get radical, dude
CIOs urged to shake up IT service management with tools that are not just practical but fun, says ServiceNow's Fred Luddy.
What keeps CIOs awake at night?
Change is a constant for Australian and New Zealand CIOs with IDC believing the role will change in response to the new IT environment.
ViFX introduces new ITSM solution to NZ market
ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.
Unisys releases cloud-based ITSM
Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.
Unisys disputes Fujitsu ISO 20000 claim
Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.
TelstraClear upgrades IT service management
BMC Software brought in to integrate a broad range of cost-effective IT services.
Can you manage?
IT service management projects should not be undertaken lightly, but bring great benefits when done right.
Conference packs four days into two
Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.
Service with a smile
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.