IT Brief Asia - Technology news for CIOs & IT decision-makers

Genesys stories

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Genesys named cloud contact centre leader by Frost & Sullivan
Last week
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cloud
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contact centre
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cx
Genesys ranked highest in innovation and growth for its artificial intelligence (AI) and digital capabilities to improve both CX and EX.
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Spark migrates to Genesys Cloud CX contact centre platform
Mon 17 Oct 2022
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cloud
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contact centre
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cx
Spark wanted its contact centre technology to support its vision for customer service: frontline teams able to shift to where demand is most significant
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Genesys optimises customer journeys with new solution
Thu 16 Jun 2022
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bi
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big data
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crm
Genesys is expanding its existing orchestration capabilities with deeper customer journey analytics in order to enable businesses to be more people-centric.
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Frost & Sullivan recognises Genesys as leader in new reports
Mon 23 May 2022
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bi
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cloud
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big data
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
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8x8 and Genesys partner with product integration for CX
Thu 14 Apr 2022
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crm
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contact centre
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cloud
Unified cloud communications platform Campell and Genesys have announced a product integration of 8x8 Work with Genesys Cloud CX. 
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8x8 and Genesys collaborate on customer service solution
Wed 13 Apr 2022
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crm
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contact centre
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cloud
With the new integration, organisations can align agents and the appropriate subject matter experts to collaborate for better customer outcomes.
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Study reveals the new standard for customer experience
Fri 18 Mar 2022
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contact centre
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crm
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
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Genesys raises $580 million in funding at $21 billion valuation
Thu 9 Dec 2021
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contact centre
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crm
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digital transformation
Genesys has announced a $580 million round of funding to accelerate the company's leadership in the Experience as a Service market globally. 
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Businesses prioritise friendliness over function in CX journey - Genesys report
Tue 30 Nov 2021
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contact centre
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crm
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cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
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Genesys and Google Cloud extend partnership, build future of digital customer service
Tue 16 Nov 2021
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crm
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bi
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cloud
"Partnering with Genesys will help build the future of digital customer service, as businesses and service teams bring together artificial intelligence, machine learning and data analytics to deliver the best possible outcomes."
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Genesys looks to humanise customer experiences with latest release
Fri 8 Oct 2021
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contact centre
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crm
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cx
Genesys has launched BeyondCX, an eLearning program designed to help contact centre employees and supervisors learn soft skills to better deliver empathetic, personalised experiences.
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Genesys G-Summit South Asia 2021: Taking CX to the next level
Mon 16 Aug 2021
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contact centre
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crm
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cx
Genesys G-Summit South Asia 2021 is a two-day virtual customer experience event for customers, industry visionaries, and market experts from around the South Asia region.
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Genesys integrates AI into the Cloud CX contact centre platform
Thu 12 Aug 2021
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contact centre
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crm
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ai
Customer experience orchestration company Genesys integrates AI features into the Genesys Cloud CX platform.
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Verizon adds Genesys Cloud to CX and contact centre portfolio
Thu 25 Feb 2021
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crm
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contact centre
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cx
As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.
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COVID-19: ANZ businesses unprepared in business continuity planning
Thu 14 Jan 2021
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dr
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contact centre
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business continuity
"Creating a flexible, digitally-enabled, and highly-engaged workforce could prove to be the most crucial element for future business continuity planning."
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Genesys ‘Leader’ in Magic Quadrant for contact centre-aaS
Thu 12 Nov 2020
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crm
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contact centre
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martech
The company is experiencing a surge in Genesys Cloud platform adoption from businesses across the world.
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Genesys to deliver full EPOS product portfolio
Thu 5 Nov 2020
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contact centre
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wfh
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crm
“To launch on the Genesys AppFoundry is an important step for us to truly provide call centre professionals with the tools they need to ensure excellent customer service and experience.”
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New report uncovers opportunities and challenges for ANZ businesses
Tue 3 Nov 2020
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contact centre
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cloud
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ai
Cloud adoption in Australia and New Zealand (ANZ) is soaring, with businesses in this region confident about their ability to achieve success despite recent hardships.
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Genesys: is ANZ ready for customer experience post-pandemic?
Tue 3 Nov 2020
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contact centre
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crm
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cx
The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.
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Genesys and Adobe partner up to deliver CX integration
Fri 28 Aug 2020
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contact centre
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crm
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cx
The integration between the two companies aims to rectify the problem experienced by customers where their data does not move with them when they engage with organisations across several different functions. 
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Genesys launches multi-cloud architecture for contact centres
Wed 19 Aug 2020
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contact centre
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crm
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public cloud
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
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Genesys recognises leaders in customer experience with latest awards
Wed 5 Aug 2020
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crm
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contact centre
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cx
The Genesys Awards celebrates eight companies from around the world for driving significant improvements in business results and delivering 'remarkable' customer experiences.
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Genesys announces native integration with Microsoft Teams
Wed 22 Jul 2020
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microsoft
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uc
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contact centre
“By integrating our platform with Teams, employees can draw upon expertise from anywhere in the organisation so they can provide experiences tailored for every customer.”
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Banks, government and health providers 'most trusted' with personal data
Wed 22 Jul 2020
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contact centre
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genesys
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personal data
Banks, government agencies and healthcare providers, in that order, are trusted the most by Aussies and Kiwis to keep customer personal data safe, according to a report from Genesys.
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