Employee Experience news stories
Zendesk launches customer service and employee experience offering
"Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into growth.”
Employee retention increasingly important - automation may help
"Technologies like automation can free workers time, enable a better work-life balance, and create vastly improved efficiencies."
Workday helps Swyftx make the right people decisions
Australian-owned and operated cryptocurrency exchange, Swyftx, uses Workday's Voice of the Employee platform to properly listen to employees.
The Warehouse Group implements Workday tools to hear employee voices
The Warehouse Group has implemented the Workday Peakon Employee Voice listening platform to help them hear and connect with every team member and actively address ongoing feedback.
Five ways to deliver the total experience to customers
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?
How businesses are turning their financial data into a superpower
The growing need to modernise business processes with smart technologies means organisations worldwide are embracing AI, cloud and data initiatives.
Ivanti study reveals employee sentiments about future of work
Focusing on technologies that improve employee and IT experiences is critical for ‘future of work’ success and retaining talent.
OpenText launches latest iteration of Cloud Editions
OpenText has launched CE 22.1 featuring new innovations to help organisations leverage information for digital business transformations.
Why HR is becoming increasingly more strategic for business
Data-driven decision-making, employee experiences and the rise of HXM. The function of HR is becoming far more strategic to businesses.
The coaching platform that's worked with Coca Cola, Lacoste and European Bank acquires Klaiton
CoachHub has acquired the coaching division of market leader Klaiton, consolidating its position in digital coaching.
Ivanti launches integrated solutions to enhance EX and secure workplaces
"These new releases automate and simplify complicated workflows, resulting in a better employee experience and helping organisations achieve a strong security profile.”
Global IT company named best employer in Australia and 16 other countries
A global internet technology company has taken the top spot as the best employer in Australia and 16 other countries.
Employee experience to take on even greater importance in 2022
"In 2022, the user experience will become paramount for true digital adoption as while technology is indeed digital, users are human."
Empired launches new app to reduce human error and improve security
The Empired User Secure Score works alongside Microsoft Teams, to give organisations a bird’s eye view of the level of security compliance from their team.
VMware research shows employee surveillance could increase staff turnover
An increase in remote monitoring measures could threaten the rise in employee performance and trust within new hybrid working models, according to a new study by VMware.
Skillsoft finds IT salaries rose 10% in APAC during 2021
Skillsoft has released its latest annual report exploring skills gaps, training and development, compensation, and job satisfaction in the IT industry.
Zscaler launches 'digital experience' solution for better unified comms
"Zscaler Digital Experience addresses the three biggest challenges that prevent seamless collaboration for the hybrid workforce: siloed user data, limited legacy monitoring tools, and a lack of analytics and workflows."
Poly updates its Microsoft Teams Room Solutions, enhances global collaboration
The solutions are designed to provide a consistent experience for all participants with pro-grade audio, video and Poly DirectorAI technology, ultimately fuelling equitable collaboration experiences, the company states.
Business leaders and employees disagree on the future of work
Business leaders are significantly more satisfied with how they have adjusted to new working norms than employees, new research has revealed.
7 in 10 tech employees are considering quitting, survey finds
Businesses may lose 7 out of 10 tech employees over the next 12 months, according to a new study that investigated what is being dubbed as 'the great resignation'.
New Zealand employees uncomfortable with monitoring technology
New Zealand employees are pushing back on monitoring technology when working from home, according to research from Unisys.
COVID-19 has led to a surge in employees looking to change jobs or upskill
The study of employees, managers, HR leaders, and C-level executives found that people all around the world have felt stuck in their personal and professional lives, but are ready to regain control of their futures.
Productiv redefines employee experience with SaaS Intelligence solution
Productiv’s solution is designed to give IT departments visibility into app usage, spend and compliance, enable greater automation of workflows and policies, and help teams to create personalised experiences.
Business leaders concerned ex-employees can access corporate data
Offboarding employees securely is a key problem for business leaders.