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Digital Channels Stories - Page 4

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Digital Channels stories

Gamma champions quick CX wins to cut friction & risk
Unified Communications

Gamma champions quick CX wins to cut friction & risk

Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.

By Sofiah Nichole Salivio • 9 min read • Thu, 19th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Europe embraces AI but bristles at low‑quality content
Customer Experience

Europe embraces AI but bristles at low‑quality content

Europeans are embracing AI for daily tasks and shopping, even as frustration mounts over a surge in low‑quality AI‑generated content.

By Shannon Williams • 5 min read • Thu, 12th Mar 2026
Gamma urges diagnosis-led rethink of customer experience
EduTech

Gamma urges diagnosis-led rethink of customer experience

Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Smart Communications names David Hamilton as Chairman
Software-as-a-Service

Smart Communications names David Hamilton as Chairman

Smart Communications appoints veteran fintech executive David Hamilton as Chairman to steer global expansion and AI push in regulated sectors.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Mar 2026
Backbase names Didier Van der Coelden CFO for AI push
Software-as-a-Service

Backbase names Didier Van der Coelden CFO for AI push

Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.

By Sofiah Nichole Salivio • 3 min read • Mon, 9th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Kentico reveals Site of the Year 2025 award winners
Software-as-a-Service

Kentico reveals Site of the Year 2025 award winners

Kentico crowns global winners of its Site of the Year 2025 awards, spotlighting standout Xperience-powered digital projects across sectors.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Feb 2026

Stories from Other Regions

Digital Channels stories

Stable call centre KPIs mask growing customer anger
Unified Communications

Stable call centre KPIs mask growing customer anger

UK contact centres keep KPIs steady, but MaxContact warns a growing perception gap as frustrated customers switch providers in droves.

By Shannon Williams • 4 min read • Wed, 11th Mar 2026
myPlates names Shikha Thakur Head of Marketing Performance
DevOps

myPlates names Shikha Thakur Head of Marketing Performance

myPlates appoints Shikha Thakur Head of Marketing Performance to drive data-led digital growth and transform into a consumer-focused brand.

By Mark Tarre • 4 min read • Wed, 4th Mar 2026
Courier boom makes transport Australia's top new trade
Manufacturing

Courier boom makes transport Australia's top new trade

Courier and home-delivery firms have powered transport to become Australia's fastest-growing new business sector over the past decade.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Wickes debuts home improvement retail media network
Digital Transformation

Wickes debuts home improvement retail media network

Wickes has launched Wickes Connected Retail Media with Epsilon, blending store and digital data to target home improvement shoppers.

By Sofiah Nichole Salivio • 4 min read • Mon, 2nd Mar 2026
Crazy John's collapse: Market change and strategic missteps
Marketing Technologies

Crazy John's collapse: Market change and strategic missteps

From suburban upstart to shuttered chain, Crazy John's rise and fall charts how carriers and online sales rewrote Australia's mobile market.

By Karen Joy Bacudo • 5 min read • Mon, 2nd Mar 2026
UK restaurants back tech, prioritising online ordering
Robotics

UK restaurants back tech, prioritising online ordering

UK restaurants plan fresh tech investment for 2026, betting most heavily on online ordering and delivery ahead of AI and smart kitchens.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Feb 2026