Digital Channels Stories

Asian Stories

Digital Channels stories

GoTyme launches app service for transfers to 200 countries

Customers can now send money abroad in minutes through GoTyme's app, with upfront fees, live exchange rates and tracking.

By Karen Joy Bacudo • 4 min read • Last month

Global Stories

Digital Channels stories

Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last week

Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • This month

Software-as-a-Service

AZK Media appoints Kathryn Goater as Senior Account Director

The hire comes as demand rises for senior communications support, with AI-driven search putting fresh emphasis on earned media and executive profiles.

By Sean Mitchell • 4 min read • This month

Gaming

LexisNexis & Promon team up on mobile fraud defence

Fraud teams will gain extra app-level signals as the firms combine mobile protection with identity intelligence to catch tampering and abuse.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Experian & Resistant AI tackle document fraud in ANZ

Banks and insurers in Australia and New Zealand will gain new checks as AI-made forgeries increasingly evade standard identity verification tools.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Software-as-a-Service

Candescent names Jason Edelboim as Chief Executive Officer

The banking software group is betting on AI-led growth as it seeks to expand its reach across more than 1,300 institutions.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last month

Customer Data Platforms

Forrester says commerce media can fix retail media flaws

Advertisers are struggling to measure returns across retail media networks, prompting Forrester to back commerce media as a broader alternative.

By Mark Tarre • 4 min read • Last month

Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

McKinsey flags widening B2B gap as AI lifts leaders

Roughly one in three B2B suppliers still lack online purchasing, even as buyers and rivals increasingly shift spending and research online.

By Sofiah Nichole Salivio • 4 min read • Last month

Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Last month