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Digital Channels stories

TerraPay & MBV link up for real-time global transfers
Fintech

TerraPay & MBV link up for real-time global transfers

MBV customers in Vietnam will gain quicker overseas transfers without a costly systems overhaul as TerraPay opens access to 156 markets.

By Karen Joy Bacudo • 3 min read • Last month
Adactin teams up with Cyara on IVR testing in Australia
Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Last month
Overtime & Authvia join up on receivables payments
Software-as-a-Service

Overtime & Authvia join up on receivables payments

Receivables teams could cut friction as the joint platform lets consumers settle balances during the same voice, SMS or digital exchange.

By Mark Tarre • 4 min read • Last month
Hadrius raises USD $27 million to boost AI compliance
Software-as-a-Service

Hadrius raises USD $27 million to boost AI compliance

The funding will help regulated finance firms monitor rapidly growing communications and trading data as AI-driven compliance risks intensify.

By Karen Joy Bacudo • 3 min read • Last month
Standard Chartered taps Broadcom for private cloud overhaul
Private Cloud

Standard Chartered taps Broadcom for private cloud overhaul

The shift has already cut deployment times to a day as the bank rebuilds critical systems for 54 markets on a private cloud platform.

By Sofiah Nichole Salivio • 3 min read • Last month
AS Watson appoints 31 tech partners for AI retail push
Data Analytics

AS Watson appoints 31 tech partners for AI retail push

Its 17,000-store group is broadening AI use from customer service to operations and analytics as it deepens ties with suppliers.

By Joseph Gabriel Lagonsin • 5 min read • Last month
TP backs dtcpay's Asia-Pacific payments support push
Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last month
8x8 named MetriStar top provider for CPaaS & CCaaS
Data Analytics

8x8 named MetriStar top provider for CPaaS & CCaaS

Recognition follows a market shift towards integrated customer communications platforms as 8x8 scores above average on business success and sentiment.

By Sean Mitchell • 3 min read • Last month
AZK Media appoints Kathryn Goater as Senior Account Director
Software-as-a-Service

AZK Media appoints Kathryn Goater as Senior Account Director

The hire comes as demand rises for senior communications support, with AI-driven search putting fresh emphasis on earned media and executive profiles.

By Sean Mitchell • 4 min read • Last month
LexisNexis & Promon team up on mobile fraud defence
Gaming

LexisNexis & Promon team up on mobile fraud defence

Fraud teams will gain extra app-level signals as the firms combine mobile protection with identity intelligence to catch tampering and abuse.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026

Stories from Other Regions

Digital Channels stories

Bank of Ireland rolls out revamped mobile banking app
Digital Transformation

Bank of Ireland rolls out revamped mobile banking app

Millions of customers will gain quicker access to payments, card controls and accessibility features as the lender pushes more banking into mobile.

By Karen Joy Bacudo • 4 min read • Last week
Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last week
InvoiceCloud & BlitzenX team up on insurer payments
Software-as-a-Service

InvoiceCloud & BlitzenX team up on insurer payments

Carriers can speed claims payouts and reduce manual billing work as the new tie-up links payment tools with core insurance systems.

By Karen Joy Bacudo • 3 min read • Last week
Retailers lag on core system integration, survey finds
Customer Relationship Management

Retailers lag on core system integration, survey finds

Fragmented systems are squeezing margins and slowing decisions for most direct-to-consumer brands, according to a survey of retail leaders.

By Sean Mitchell • 4 min read • Last month
TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
U.S. Bank launches Enhanced Payments for small firms
Fintech

U.S. Bank launches Enhanced Payments for small firms

Small businesses can now send ACH, wire and instant payments digitally, with lower fees and no branch visit needed.

By Karen Joy Bacudo • 4 min read • Last month
UK marketers miss cultural moments, Optimizely finds
Customer Experience

UK marketers miss cultural moments, Optimizely finds

More than half of UK consumers are likelier to engage when brands react to live events, but internal bottlenecks are slowing marketers down.

By Sofiah Nichole Salivio • 4 min read • Last month
MANTL tops USD $40 billion in deposits, saves 1M hours
Software-as-a-Service

MANTL tops USD $40 billion in deposits, saves 1M hours

Banks and credit unions are using MANTL to speed up onboarding as deposits grow and branch staff save more than 1 million hours.

By Karen Joy Bacudo • 4 min read • Last month