Customer Support stories

CelcomDigi launches PhoneFIX, a monthly repair plan from RM3 offering same-day fixes for phones bought from any retailer in Malaysia.

Salesforce launches Agentforce 360 retail tools to unify AI across marketing, eCommerce and service, promising smoother shopper journeys.

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

Patchworks debuts MCP integration layer to plug AI into retailers’ live systems, promising real-time workflows beyond basic recommendations.

BGF invests GBP £16.6m in Workbooks to accelerate US expansion and deepen development of its integrated mid-market SaaS platform.

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

Logitech users on macOS must install manual patches for Options+ and G Hub after an expired certificate stopped both apps from launching.

Gallagher Security secures Convergint Global Elite Partner status, deepening their worldwide alliance on integrated physical security solutions.

New Zealand firms plan bigger tech budgets as optimism grows, shifting AI from pilots to scaled deployments despite talent and cyber strains.

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

Brivo and Eagle Eye Networks will merge under the Brivo name to create what they claim is the world’s largest AI cloud security platform.

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

Snowflake and Anthropic deepen their Claude tie-up with a USD $200m deal to power regulated, enterprise-ready AI agents worldwide.

ANNA Money secures GBP £10m growth debt from Flashpoint to scale its AI-driven tax app ahead of the UK’s 2026 Making Tax Digital shift.

SquadStack.ai launches in-app voice AI assistant to guide users in real time, aiming to curb high-intent drop-offs across key digital journeys.

Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.