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Customer Support stories - Page 2

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Databricks reports surge in enterprise AI agent use

Last month
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customer support
Databricks reports a 327% jump in enterprise use of multi-agent AI, as firms move beyond chatbots to real-time, governed production systems.
Food rider spanish street talking phone streamlined support scene

Delivery Hero cuts rider escalations with Twilio voice

Last month
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customer support
Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.
Modern call center agents with ai voice waveform face above desks

CommBox unveils Era AI Voice to transform call centres

Last month
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customer support
CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.
Gina mccintltd.com 17

Jelou raises USD $10m to scale WhatsApp AI across US

Last month
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customer support
Jelou lands USD $10m Series A to scale its WhatsApp-based transactional AI platform Brain across the US and wider Americas market.
Gina mccintltd.com 12

EcoOnline names David Orstad Chief Customer Officer

Last month
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customer support
EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.
Auto service office ai dashboard mechanic calls realtime metrics

GoTo boosts automotive platform with AI & Tekion link

Last month
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customer support
GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.
Bremen office 10zig thin clients vdi business leaders emea growth

10ZiG opens Germany hub to drive EMEA thin client growth

Last month
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customer support
10ZiG opens a new Bremen hub and appoints two regional leaders to boost EMEA thin client sales, support and channel growth.
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8x8 extends Secure Pay for global digital payments

Last month
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customer support
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Uk online shopping returns warehouse conveyor chat support illustration

Infobip backs RCS, WhatsApp to cut UK returns costs

Last month
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customer support
Infobip urges UK retailers to use RCS and WhatsApp to cut returns disruption as annual costs are forecast to top GBP £27 billion.
Uk telecom operations room ai voice messaging cloud connectivity

Simwood debuts on-net AI agents for carriers, MSPs

Last month
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customer support
Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.
Pic caption l r l r neil bayliss michelle loveland jake barwell craig potts of hubtel it

Hubtel IT grows team to drive AI & cyber security push

Last month
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customer support
Hubtel IT boosts staff by 25% and targets GBP £2.5m turnover as it ramps up AI and cyber security services for UK small businesses.
Andre durand(2)

Ping Identity unveils Universal Services for trust

Last month
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customer support
Ping Identity has launched Universal Services, a continuous trust layer to combat AI-driven fraud and secure risky interactions beyond login.
Canadian office server room onprem to cloud migration savings

Spence Software halves IT costs with 11:11 cloud move

Last month
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customer support
Spence Software shifts its S2Web SaaS platform to 11:11 Systems’ cloud, slashing IT spending by 50% and boosting performance and control.
Gareth headshot

eDesk appoints Gareth Cummings as CEO to drive AI push

Last month
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customer support
eDesk names Gareth Cummings as CEO, tasking the AI veteran with leading an ‘AI-first’ expansion drive across EMEA and North America.
Elyos ai jan 2026 10

Elyos AI raises USD $13m to scale trade service agents

Last month
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customer support
Elyos AI raises USD $13m to grow its AI agents that answer calls, book jobs and automate admin for trades and field service firms.
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Rimini Street honoured for agentic AI & client success

Last month
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customer support
Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.
Australian online florist melbourne eco packaging happy customers

LVLY shortlisted for three Inside Retail awards 2026

Last month
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customer support
Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.
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Newo.ai, IONOS launch AI receptionist for small firms

Last month
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customer support
Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.
Cloud contact center hub with agents and multichannel data streams

Five9 & Google Cloud launch unified AI contact centre CX

Last month
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customer support
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
Australian contact centre unified messaging automated workflows

Babeltext unveils MC-ML-AI to turn chats into actions

Last month
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customer support
Babeltext debuts MC-ML-AI, a standard to turn multilingual, multichannel customer chats into completed bookings, transactions and cases.