Customer Satisfaction Stories - Page 26

Global Stories

Customer Satisfaction stories

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Customer Experience

Searchspring unveils dynamic custom profiles for retail

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

By Melania Watson • 2 min read • Fri, 22nd Nov 2024

Artificial Intelligence

AgeAI app launches in Ireland to curb underage vaping

Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Artificial Intelligence

New Relic report: Observability quadruples retail ROI

New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024

Digital Transformation

EastWest Bank partners MoEngage for digital innovation

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Unified Communications

TeamViewer brings AI support enhancements to Microsoft Teams

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

By Melania Watson • 3 min read • Wed, 20th Nov 2024

Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024

Unified Communications

Workday named leader in 2024 Gartner Magic Quadrant

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

By Shannon Williams • 2 min read • Tue, 12th Nov 2024

Productivity

RingCentral partners with Verint to enhance RingCX platform

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

By Kaleah Salmon • 3 min read • Mon, 11th Nov 2024

Data Protection

SOTI forecasts Australian eCommerce trends for 2025

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

By Imee Dequito • 3 min read • Mon, 11th Nov 2024

Stories from Other Regions

Customer Satisfaction stories

Data Analytics

Acxiom unveils top CX trends for 2025 with human focus

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

By Kaleah Salmon • 3 min read • Fri, 22nd Nov 2024

Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Crypto

Adyen debuts Tap to Pay on iPhone for NZ retailers

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024

Fintech

Rent The Roo partners with GoCardless to cut dishonour fees

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

By Imee Dequito • 3 min read • Thu, 21st Nov 2024

Clean technologies

HeadBox unveils AI-powered 3D Studio for Aussie events

HeadBox has unveiled its innovative AI-driven tool, HeadBox 3D Studio, which aims to revolutionise the Australian events industry by enabling personalised 3D tours.

By Melania Watson • 3 min read • Tue, 19th Nov 2024

Unified Communications

Customer Science launches AI Accelerator for call centres

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

By Melania Watson • 3 min read • Mon, 18th Nov 2024