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Customer Satisfaction Stories - Page 25

Asian Stories

Customer Satisfaction stories

Maxicare improves operations with NICE Workforce Management
Unified Communications

Maxicare improves operations with NICE Workforce Management

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024

Global Stories

Customer Satisfaction stories

ShipStation enhances global shipping with Adobe link-up
Customer Experience

ShipStation enhances global shipping with Adobe link-up

ShipStation has deepened its partnership with Adobe Commerce to enhance global shipping options, streamlining order fulfilment for retailers.

By Kaleah Salmon • 2 min read • Mon, 16th Dec 2024
Peak performance in peak season: Leveraging EMM solutions for seamless operations
Data Protection

Peak performance in peak season: Leveraging EMM solutions for seamless operations

As the busy festive season heats up, logistics firms are turning to EMM solutions to enhance workforce efficiency and ensure seamless operations.

By Michael Dyson • 4 min read • Fri, 13th Dec 2024
Combilift boosts efficiency with AI-powered Infor SyteLine
Manufacturing

Combilift boosts efficiency with AI-powered Infor SyteLine

Global forklift manufacturer Combilift has boosted efficiency and revenue following the implementation of Infor SyteLine, resulting in a 30% revenue increase.

By Catherine Knowles • 3 min read • Thu, 12th Dec 2024
Pegasystems launches AI-enhanced solution for bank disputes
Generative AI

Pegasystems launches AI-enhanced solution for bank disputes

Pegasystems has launched enhanced generative AI and automation tools in Pega Smart Dispute to help banks manage rising payment dispute volumes efficiently.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
VMware customers concerned over rising costs & licensing
IT Automation

VMware customers concerned over rising costs & licensing

A recent survey reveals that 79% of VMware customers are satisfied with their software but are concerned about rising costs and licence changes post-Broadcom acquisition.

By Melania Watson • 3 min read • Thu, 12th Dec 2024
AccountsIQ expands leadership team with new CFO & CMO
Software-as-a-Service

AccountsIQ expands leadership team with new CFO & CMO

AccountsIQ strengthens its leadership team with the appointments of James Hunter as CFO and Evan O'Shea as CMO to propel company growth.

By Imee Dequito • 3 min read • Wed, 11th Dec 2024
Exclusive: NICE CXone drives customer experience innovation in ANZ
Unified Communications

Exclusive: NICE CXone drives customer experience innovation in ANZ

Rod Lester, Managing Director of NICE CXone for ANZ, is revolutionising customer experience with a 300-strong client base and rapid growth driven by innovation.

By Melania Watson • 4 min read • Tue, 10th Dec 2024
Optus & NICE upgrade Great Southern Bank call centres
Unified Communications

Optus & NICE upgrade Great Southern Bank call centres

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

By Catherine Knowles • 3 min read • Thu, 5th Dec 2024
Generative AI boosts productivity in ANZ workplaces
Generative AI

Generative AI boosts productivity in ANZ workplaces

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024
Appian celebrates winners of 2024 APJ Partner Awards
Digital Transformation

Appian celebrates winners of 2024 APJ Partner Awards

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

By Catherine Knowles • 2 min read • Thu, 28th Nov 2024
Turning inventory management and delivery into a peak season competitive advantage
Data Analytics

Turning inventory management and delivery into a peak season competitive advantage

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

By Rob Hango-Zada • 4 min read • Wed, 27th Nov 2024
Babeltext transforms global messaging with 135-language tool
EduTech

Babeltext transforms global messaging with 135-language tool

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Stories from Other Regions

Customer Satisfaction stories

Itron partners with TasWater to modernise water data
Data Analytics

Itron partners with TasWater to modernise water data

Itron has partnered with TasWater to implement its Temetra platform, enhancing water meter data collection and boosting efficiency in Tasmania.

By Catherine Knowles • 3 min read • Wed, 11th Dec 2024
MTF reports record USD $1.1bn receivables for FY24
Financial results

MTF reports record USD $1.1bn receivables for FY24

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

By Kaleah Salmon • 2 min read • Fri, 6th Dec 2024
Gratifii & Fastter launch mobile plans as rewards
Unified Communications

Gratifii & Fastter launch mobile plans as rewards

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

By Melania Watson • 2 min read • Fri, 29th Nov 2024
MTF unveils new brand identity stressing local expertise
NZD

MTF unveils new brand identity stressing local expertise

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

By Kaleah Salmon • 3 min read • Mon, 25th Nov 2024