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Customer Satisfaction Stories - Page 21

Global Stories

Customer Satisfaction stories

Empowered contact centre agents crucial for driving CX success
Unified Communications

Empowered contact centre agents crucial for driving CX success

As customer expectations rise, NICE's Rod Lester emphasises the critical role of agent empowerment in contact centres, driven by AI tools for enhanced service.

By Melania Watson • 4 min read • Wed, 9th Apr 2025
Neo Space & G\&S SatCom join forces for IFC upgrade
Data Analytics

Neo Space & G\&S SatCom join forces for IFC upgrade

Neo Space Group has formed a strategic partnership with G&S SatCom to enhance its in-flight connectivity services through real-time monitoring.

By Sean Mitchell • 2 min read • Tue, 8th Apr 2025
TCS partners with Paris Marathon to revolutionise race tech
Data Analytics

TCS partners with Paris Marathon to revolutionise race tech

Tata Consultancy Services has partnered with the Schneider Electric Marathon de Paris as its Official AI & Technology Partner for the next three years.

By Sean Mitchell • 3 min read • Wed, 2nd Apr 2025
Sysdig appoints Gary Olson & Crendal Kear to executive team
Software-as-a-Service

Sysdig appoints Gary Olson & Crendal Kear to executive team

Sysdig has appointed Gary Olson as Chief Revenue Officer and Crendal Kear as Chief Business Officer amid a 337% rise in user adoption of its AI-driven security technology.

By Melvin Hipolito • 3 min read • Tue, 1st Apr 2025
BillingPlatform introduces BP Pay for seamless transactions
Software-as-a-Service

BillingPlatform introduces BP Pay for seamless transactions

BillingPlatform has unveiled BP Pay, a new payment processing solution designed to streamline billing, invoicing, and payments for businesses.

By Sean Mitchell • 3 min read • Fri, 28th Mar 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
UiPath unveils AI-enhanced Test Cloud to boost productivity
DevOps

UiPath unveils AI-enhanced Test Cloud to boost productivity

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

By Melania Watson • 3 min read • Wed, 26th Mar 2025
The way we search has changed - Why haven't websites?
Digital Transformation

The way we search has changed - Why haven't websites?

The way we search online has transformed significantly, yet websites remain largely unchanged, leading to frustrations for modern users seeking intuitive experiences.

By Dvir Hoffman • 5 min read • Wed, 26th Mar 2025
Airwallex partners with Discover to expand payment options
Network Infrastructure

Airwallex partners with Discover to expand payment options

Airwallex has partnered with Discover Global Network to enhance payment options for merchants in key regions, boosting flexibility and reducing cart abandonment.

By Catherine Knowles • 2 min read • Thu, 20th Mar 2025
Unified commerce benchmark reveals retail success factors
Customer Experience

Unified commerce benchmark reveals retail success factors

The 2025 Unified Commerce Benchmark reveals that only 5% of evaluated retailers excel in omnichannel strategies, with leaders enjoying lower costs and higher customer satisfaction.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025

Stories from Other Regions

Customer Satisfaction stories

AI trust varies among New Zealand financial service users
Marketing Technologies

AI trust varies among New Zealand financial service users

A Salesforce report reveals New Zealand consumers show mixed trust in AI within financial services, highlighting a growing expectation for lower fees and faster transactions.

By Kaleah Salmon • 2 min read • Mon, 31st Mar 2025
AI & automation drive evolution in payroll operations
Human Capital Management

AI & automation drive evolution in payroll operations

A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
Sciative unveils ESOP plan for leadership team expansion
Marketing Technologies

Sciative unveils ESOP plan for leadership team expansion

Sciative Solutions has unveiled an Employee Stock Ownership Plan for its leadership team, aimed at promoting growth and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 28th Mar 2025
AM Eyewear adopts try-on home schemes to boost sales
Marketing Technologies

AM Eyewear adopts try-on home schemes to boost sales

Try With Mirra launches a Try Before You Buy service, allowing Australian customers to sample luxury eyewear at home to boost online shopping confidence.

By Kaleah Salmon • 3 min read • Mon, 24th Mar 2025
Nib partners with AWS to enhance AI-driven services
Digital Transformation

Nib partners with AWS to enhance AI-driven services

nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.

By Kaleah Salmon • 3 min read • Fri, 21st Mar 2025
Unlock the power of information to innovate enterprise experiences
Digital Transformation

Unlock the power of information to innovate enterprise experiences

In an era where effective data management is vital, businesses must harness best-of-breed solutions to enhance decision-making and customer experiences.

By John Harding • 3 min read • Thu, 20th Mar 2025
AliExpress celebrates 15 years with UK market focus
Supply Chain

AliExpress celebrates 15 years with UK market focus

AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.

By Melania Watson • 3 min read • Wed, 19th Mar 2025
Hyland appoints Rob Kaloustian as Chief Customer Officer
Artificial Intelligence

Hyland appoints Rob Kaloustian as Chief Customer Officer

Rob Kaloustian has been appointed Chief Customer Officer at Hyland, tasked with enhancing customer success and driving business transformation.

By Melvin Hipolito • 2 min read • Wed, 19th Mar 2025