Customer Loyalty stories - Page 5
Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Wed, 27th Dec 2023
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cx
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martech
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ai
Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024.
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Barracuda Networks launches global partner success programme
Wed, 6th Dec 2023
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firewalls
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cx
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martech
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
American Express extends partnership with HICAPS for easier health payments
Thu, 30th Nov 2023
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cx
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martech
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digitisation
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
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martech
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omnichannel
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cx
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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martech
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cx
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supply chain systems
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Thu, 9th Nov 2023
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data protection
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ransomware
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public cloud
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.
Me&u launches marketing platform in partnership with Eagle Eye
Wed, 8th Nov 2023
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cx
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martech
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partner programmes
As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.
KnowBe4 appoints Cindy Zhou as Chief Marketing Officer
Wed, 8th Nov 2023
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ransomware
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cx
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martech
KnowBe4 has named Cindy Zhou as its Chief Marketing Officer, entrusting her with spearheading the firm's global marketing, PR, and sales strategies.
Antavo launches academy to foster customer loyalty & enhance skills
Fri, 3rd Nov 2023
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cx
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martech
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partner programmes
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Antavo and Concord partnership to enhance digital customer experiences
Mon, 23rd Oct 2023
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cx
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martech
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commerce systems
Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.
TDCX Foundation aids youth digital literacy for its first anniversary
Wed, 18th Oct 2023
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it training
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cx
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martech
TDCX Foundation celebrates first anniversary with projects enhancing digital literacy for Southeast Asian youth. #socialimpact.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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data analytics
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cx
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martech
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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cx
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digital transformation
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martech
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Manhattan Associates streamlines returns for omnichannel shopping
Fri, 8th Sep 2023
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cx
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devops
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martech
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
Retailers called on to win over shoppers as cost of living rises
Thu, 7th Sep 2023
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martech
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cx
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online shopping
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.
The power behind personalised customer journeys
Mon, 4th Sep 2023
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cx
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data analytics
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martech
Brands need to understand their customers' wants, motivations, and pain points to create a successful customer journey. Personalisation is key.
How to win customer loyalty in the age of AI
Tue, 22nd Aug 2023
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public cloud
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cx
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martech
There is a tremendous opportunity in the next few years to start using AI on the data generated by loyalty programs.
Customer loyalty proves critical for grocery retailers
Wed, 28th Jun 2023
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cx
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martech
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woolworths
New Eagle Eye research reveals how grocery retailers can win with customer loyalty standards and practices in light of the current economic climate.