Customer Loyalty stories - Page 2
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Consumer-centric delivery: The next frontier of retail success
Fri, 17th May 2024
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cx
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martech
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supply chain systems
As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.
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OliverIQ unveils B2B smart home service for comms service providers
Fri, 17th May 2024
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cx
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martech
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smart home
OliverIQ launches a SHaaS platform empowering CSPs such as telcos and ISPs to offer seamless smart home automation and 24/7 support under their own brands.
![Story image](../../../../../uploads/story/2024/05/15/preview_img-tK5Ym9POLKGCrH7OYGBUdNau.webp)
ACMA issues alert on rising loyalty points scam SMSs
Wed, 15th May 2024
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cx
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martech
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email security
ACMA warns of a surge in loyalty points scam SMSs, urges vigilance. Telstra blocked 11 million scam texts monthly but seeks public help to curb threats.
![Story image](../../../../../uploads/story/2024/05/14/preview_img-sRy8Do9DXQCWEWloUfb0HRTU.webp)
Genesys & ServiceNow join forces to revolutionise customer service
Tue, 14th May 2024
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uc
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cx
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martech
AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
![Story image](../../../../../uploads/story/2024/05/09/preview_img-e5QEhE70UAIOX51ElCxhKXxu.webp)
Yellow.ai debuts industry-first Orchestrator LLM in AI customer service
Thu, 9th May 2024
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uc
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cx
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martech
Yellow.ai unveils Orchestrator LLM agent model, an AI-driven customer service tool delivering context-aware, personalised interactions, boosting satisfaction by over 60%.
![Story image](../../../../../uploads/story/2024/05/06/preview_John_Agger.webp)
Why e-commerce security is a balancing act between speed and protection
Mon, 6th May 2024
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cx
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martech
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data privacy
In the cyber-threat landscape, e-commerce businesses constantly juggle between providing a fast, seamless user experience and robust security measures, with threats ranging from bot attacks to DDoS assaults.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-7Lf92Y1HDOQLdHAleMrxZjqI.webp)
Tesco teams up with Eagle Eye for personalised Clubcard promotions
Fri, 3rd May 2024
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cx
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martech
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saas
Eagle Eye's AI-powered Personalised Challenges platform has been contracted by UK supermarket Tesco to drive data-driven, personalised promotions for Clubcard members.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-0M9z2iVqYGTm8h3BXliIFwcQ.webp)
Roq underscores importance of tech maintenance to prevent B2C outages
Fri, 3rd May 2024
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digital transformation
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cx
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martech
Engineering firm Roq highlights urgent need for increased investment in technology maintenance, amid rising tech failures and outages affecting B2C platforms.
![Story image](../../../../../uploads/story/2024/05/03/preview_img-xgZLkZykwJa3VWjO8aySPXj1.webp)
Qualtrics and Bain & Company boost partnership to enhance customer experience
Fri, 3rd May 2024
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martech
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cx
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qualtrics
Qualtrics and Bain & Company are to broaden their partnership to spur customer experience innovation, merging Qualtrics' AI tech with Bain's customer experience methods for faster, cost-effective improvements.
![Story image](../../../../../uploads/story/2024/05/02/preview_img-3Zyr2CMAeSdfQvPUwyPUELSz.webp)
Qualtrics unveils AI tools to boost large-scale customer experiences
Thu, 2nd May 2024
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cx
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martech
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motorola solutions
Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.
![Story image](../../../../../uploads/story/2024/05/01/preview_img-5OIjSuOxmGnnyi4oD2WKGJtO.webp)
Effortless digital experiences key to Singaporean customer loyalty
Wed, 1st May 2024
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cx
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martech
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physical security
A survey reveals seamless digital experiences and passwordless authentication could secure customer loyalty among Singaporeans.
![Story image](../../../../../uploads/story/2024/04/18/preview_img-hrKPTUFd64mSL7DhIi5OdTWw.webp)
SAP Emarsys unveils revolutionary AI Product Finder amidst growth in demand
Fri, 19th Apr 2024
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martech
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cx
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ai
SAP Emarsys unveils AI Product Finder in response to rising Australian demand for AI-influenced retail experiences.
![Story image](../../../../../uploads/story/2024/04/15/preview_img-ETXBhfDk01jqI9CMf2S8VxXD.webp)
Accelerate global growth with an agile HR strategy
Mon, 15th Apr 2024
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cx
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martech
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hcm
Business growth can be optimised by adopting an agile HR approach, enhancing speed and flexibility in response to global market shifts, according to a study and leading companies' practices.
![Story image](../../../../../uploads/story/2024/04/10/preview_img-h7VVFQsFSCoeX9P3GtLMqnis.webp)
Australia sees 45% gap in perceived customer engagement
Wed, 10th Apr 2024
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martech
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cx
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cdp
Twilio's 2024 report unveils a 45% perception gap in customer experience between Australian businesses and their consumers.
![Story image](../../../../../uploads/story/2024/04/08/preview_img-G6qPIcL1z9gV4Yf4thVoLhWl.webp)
Tillo report reveals loyalty deficit in fintech sector
Mon, 8th Apr 2024
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cryptocurrency
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fintechs
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cx
Tillo's report reveals a significant trust and loyalty gap in the fintech sector, indicating opportunities for growth through strategic incentives and rewards.
![Story image](../../../../../uploads/story/2024/04/03/preview_img-q7oxLBZOhVqG2RKblwSlPC8U.webp)
Singaporeans value seamless, secure digital experiences, survey finds
Wed, 3rd Apr 2024
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cx
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martech
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physical security
Singaporeans prioritise simple, secure online experiences, with 73% considering a brand switch for passwordless logins, reveals a survey by Ping Identity.
![Story image](../../../../../uploads/story/2024/03/27/preview_img-CZmlreKbFubkQb2621Hj8v5v.webp)
Aussie consumers want sustainable product returns approach
Wed, 27th Mar 2024
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cx
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martech
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cleantech
Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.
![Story image](../../../../../uploads/story/2024/03/26/preview_img-fTsA8e3GSVFUx3jDHUDBe78j.webp)
Medallia secures top spot in Gartner's VoC platforms ranking
Tue, 26th Mar 2024
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cx
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martech
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ai
Medallia secures prime position for the third year in a row in the Gartner Magic Quadrant for Voice of Customer platforms, backed by a £750 million investment.
![Story image](../../../../../uploads/story/2024/03/25/preview_img-hUSOlOqI4zwDjfx4tNSN0tgz.webp)
Austin Group bolsters partnership with SAP Emarsys
Mon, 25th Mar 2024
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cx
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martech
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cdp
The Austin Group amplifies commitment to improved customer experience via an extended partnership with SAP Emarsys, yielding significant growth in Gazman's email revenue.
![Story image](../../../../../uploads/story/2024/03/21/preview_img-Ip7HRm4aQsMFhs1ka3t56RZX.webp)
Payment terms crucial for B2B eCommerce success – study
Thu, 21st Mar 2024
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martech
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cx
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customer loyalty
A Hokodo study indicates payment terms are key in B2B eCommerce, with 83% of businesses willing to abandon a transaction without them.