IT Brief Asia - Technology news for CIOs & IT decision-makers

Customer Loyalty stories - Page 2

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Australian privacy concerns rise over Generative AI, Cisco study shows
Wed, 31st Jan 2024
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cx
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martech
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ai
Cisco's latest Data Privacy Benchmark Study reveals growing concerns about AI privacy risks, with 27% of organisations banning GenAI applications, and trust issues hampering AI development.
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UK businesses set for growth in 2024, according to report
Wed, 31st Jan 2024
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cx
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martech
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inventory management systems
UK businesses are projected to see significant growth in 2024, amidst the post-pandemic landscape, suggests Square's Future of Commerce report.
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Loyalty programs and innovation, experts reveal all
Wed, 31st Jan 2024
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cx
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martech
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commerce systems
As technology advances and consumer behaviours evolve, loyalty programs require new-age strategies, explain Australian Loyalty Association (ALA) experts and emerging talent in all-inclusive interviews.
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High street revival: Pop-up stores surge as shopping habits shift
Mon, 22nd Jan 2024
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cx
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martech
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online shopping
UK's high street experiences an unexpected bounce back as experiential stores and pop-up shops gain momentum, with net store closures at their lowest since 2017.
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Dynatrace appoints Laura Heisman as new Chief Marketing Officer
Mon, 22nd Jan 2024
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cloud services
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virtualisation
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digital transformation
Unified observability and security pioneer, Dynatrace, appoints Laura Heisman, seasoned marketing executive and advocate for women in tech, as their new Chief Marketing Officer.
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Eagle Eye launches EagleAI for grocery, retail personalisation
Mon, 15th Jan 2024
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bi
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big data
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cloud services
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
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Egress experts predict wave of AI weaponisation in cyber threats for 2024
Wed, 27th Dec 2023
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contact centre
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cx
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phishing
Egress forecasts AI-powered cyber threats to soar in 2024, with cybercriminals exploiting artificial intelligence.
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Optimizely leaders predict AI surge & focus on customer loyalty in 2024
Wed, 27th Dec 2023
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cx
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martech
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ai
Optimizely chiefs expect AI uprising and increased customer loyalty focus in 2024. .
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Barracuda Networks launches global partner success programme
Wed, 6th Dec 2023
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firewall
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managed services
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cx
Barracuda Networks debuts its Barracuda Partner Success Programme, designed to foster growth and optimise sales strategies globally.
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American Express extends partnership with HICAPS for easier health payments
Thu, 30th Nov 2023
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cx
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martech
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digitisation
American Express has broadened its affiliation with Australia's health claim solution HICAPS, enabling smoother healthcare transactions.
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The future of omnichannel: Your success blueprint in a digital world
Thu, 16th Nov 2023
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martech
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omnichannel
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cx
Customer loyalty is absolutely the most important thing. But it is a byproduct of the people that work for you.
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ShipStation & ChannelEngine partnership aims to enhance global ecommerce experiences
Mon, 13th Nov 2023
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martech
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cx
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merchants
ShipStation and ChannelEngine's new partnership targets enhancing global ecommerce, easing merchants' shipping logistics and marketplace integration.
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'Commvault unveils AI-enhanced data protection platform 'Commvault Cloud''
Thu, 9th Nov 2023
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cloud services
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microsoft
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data protection
Commvault has launched its new platform, Commvault Cloud, offering enhanced cyber resilience and data protection solutions for hybrid cloud organisations.
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Me&u launches marketing platform in partnership with Eagle Eye
Wed, 8th Nov 2023
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cx
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martech
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partner programmes
As an omnichannel loyalty, promotions, and subscription tool, me&u Engage influences customer behaviour along their purchasing journey.
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KnowBe4 appoints Cindy Zhou as Chief Marketing Officer
Wed, 8th Nov 2023
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ransomware
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cx
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martech
Cybersecurity firm KnowBe4 names Cindy Zhou as new CMO, boosting its global marketing lead.
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Antavo launches academy to foster customer loyalty & enhance skills
Fri, 3rd Nov 2023
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cx
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martech
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partner programmes
Antavo, the loyalty cloud platform, has launched the Antavo Academy, a training scheme that offers hands-on tutoring and certification.
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Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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nps
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
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Antavo and Concord partnership to enhance digital customer experiences
Mon, 23rd Oct 2023
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cx
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martech
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commerce systems
Antavo, an Enterprise Loyalty Cloud company, and digital transformation firm Concord, forge a partnership aimed at improving digital customer experiences.
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TDCX Foundation aids youth digital literacy for its first anniversary
Wed, 18th Oct 2023
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it training
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cx
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martech
TDCX Foundation celebrates first anniversary with projects enhancing digital literacy for Southeast Asian youth. #socialimpact.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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cloud services
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voip
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contact centre
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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bi
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big data
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apple
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
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Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Fri, 6th Oct 2023
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cloud services
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digital transformation
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cx
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
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Manhattan Associates streamlines returns for omnichannel shopping
Fri, 8th Sep 2023
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project management
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martech
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cx
Manhattan Associates has announced enhanced Returns Management capabilities to streamline and optimise the returns process.
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Retailers called on to win over shoppers as cost of living rises
Thu, 7th Sep 2023
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martech
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cx
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online shopping
After significant growth in peak pandemic years, Australian consumer online retail spending has stabilised, according to the Australian Ecommerce Report 2023.