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Customer Loyalty stories

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CX
Loyalty, pricing and service are D2Cs biggest shortfalls
Last month
There is a key gap between brand manufacturer drivers for D2C deployment and their executional shortfalls, a new report reveals.
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Branding
How brands can use offline data to drive better decision-making
August 2022
It’s no secret brands are at the forefront of data usage and capture, especially those with an eCommerce element in their businesses.
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Payments
Tranxactor Group to build customer loyalty with Oracle
July 2022
Tranxactor has chosen Oracle Cloud Infrastructure (OCI) with Enterprise Database Service to allow it to provide brands with immersive customer engagement and loyalty programs.
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Market growth
Salesforce unveils new offerings for consumer goods companies
June 2022
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
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Consumer
Adobe survey reveals link between brand trust and consumer buy-in
June 2022
Adobe has announced results from a study, which finds a strong correlation between brand trust and consumer behaviour.
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CX
How focusing on user experience will help your online marketplace thrive
June 2022
Setting up a successful online marketplace calls for more than mere systems integration.
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Cheetah Digital
Zero party data and the new era of 'relationship marketing'
June 2022
The ideal way to engage consumers is through real-time, hyper-personalised experiences, a new eConsultancy report reveals.
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Customer Loyalty
How to implement an effective and personalised loyalty program
June 2022
There’s no doubt about it – incorporating a robust customer loyalty program in almost any consumer-facing business can pay off.
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Boost Mobile
Boost Mobile now makes up over 7% of Aussie prepaid market
May 2022
Boost Mobile has doubled its market share over the past four years and now has more than 7% of Australia's prepaid market, equivalent to over 700,000 people.
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CX
Five ways marketers can satisfy their "sweet tooth" in a cookie-less world
April 2022
We’ve been discussing the death of the cookie for a long time. Google announced plans to entirely phase out third-party cookies within two years.
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Mindfields
Mindfields, Uniphore partner for greater client offerings
April 2022
Mindfields has announced its partnership with Uniphore to improve Mindfields’ offerings, helping its clients move into the next phase of conversational automation.
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Attain
First-party data: A reason to celebrate
April 2022
For years, brands have been utilising the benefits of third-party data to acquire customers. However, what happens when the tools needed for building that database get taken away?
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Cheetah Digital
Australian consumers demand hyper-personalisation, new report reveals
March 2022
The way to engage with consumers is through real-time, hyper-personalised experiences, a new eConsultancy report, in partnership with Cheetah Digital reveals. 
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Cheetah Digital
Customer expectations on brands in a post-pandemic world
March 2022
Five key trends shaping the state of relationship marketing in the year ahead according to consumer preferences.
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Qantas
Xero, Qantas deal taking business rewards to new heights
March 2022
Global small business platform Xero has today announced a new partnership with Qantas Business Rewards, the company’s first time collaborating with an airline.
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Cheetah Digital
Unlocking your data: Why customer loyalty is more than ‘a points system’
February 2022
A powerful customer engagement strategy involves more than a loyalty offering. It needs a 'customer-obsessed' mindset that puts the customer experience at the heart and centre.
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Loyalty Now
How franchisees can benefit from card-linked, frictionless rewards programs
February 2022
Franchise owners are re-evaluating business priorities and making renewed commitments to improving customer experience due to the fallout of COVID-19.
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Big Data
The year ahead: Unpacking customer engagement and loyalty trends for 2022
December 2021
In this insights and trends piece, Loizou and Toolin unpack the key innovations and trends driving customer engagement, loyalty and retention for the year ahead.
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eCommerce
Five reasons merchants must invest in open ecosystem loyalty programs
November 2021
Against the backdrop of a booming eCommerce sector, consumers have seemingly endless amounts of choice, leading to fierce competition across the retail industry.